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Warranty Claims Specialist
2 months ago
We are seeking a highly organized and detail-oriented Warranty Claims Specialist to join our team at Hendrick Automotive Group. As a key member of our warranty team, you will be responsible for preparing and processing warranty claims, ensuring timely and accurate submissions to manufacturers and distributors.
Key Responsibilities- Process warranty claims in accordance with manufacturer guidelines and company policies.
- Verify and validate warranty claim criteria, ensuring compliance with manufacturer and distributor requirements.
- Post credits received for payment of warranty claims, maintaining accurate records and reports.
- Prepare and maintain warranty documentation, including CSI documents and warranty parts records.
- Follow up with manufacturers and distributors regarding unpaid claims, ensuring timely resolution.
- Maintain a high level of customer satisfaction, responding to customer inquiries and concerns in a professional and timely manner.
- Collaborate with internal teams, including sales, service, and parts, to ensure seamless warranty claim processing.
- Stay up-to-date with manufacturer and industry developments, ensuring compliance with changing regulations and guidelines.
- High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
- Previous experience in warranty administration, accounting, or a related field highly desirable.
- Intermediate computer skills in Microsoft Office products, with ability to learn and adapt to new software systems.
- Excellent communication and organizational skills, with ability to work in a fast-paced environment.
- Ability to maintain confidentiality and handle sensitive information with discretion.
This role requires regular and predictable attendance, with occasional evening and weekend hours. The work environment is primarily office-based, with occasional exposure to noise, vibration, and dust.
Core ValuesWe are committed to our core values of Servant Leadership, Teamwork through Trust & Respect, Integrity, Commitment to Customer Enthusiasm, Passion for Winning, Accountability at All Levels, and Commitment to Continuous Improvement. If you share these values and are passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
