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Experienced Auto Claims Specialist
2 months ago
We are seeking an experienced auto claims specialist to join our team at The Travelers Indemnity Company. As an auto claims specialist, you will be responsible for handling low to moderate Personal and Business Insurance Auto Damage claims from the first notice of loss through resolution/settlement and payment process.
Key Responsibilities:- Deliver consistent service quality throughout the claim life cycle, including prompt contact, explaining the process, setting expectations, on-going communication, follows-through and meeting commitments to achieve optimal outcome on every file.
- Review and analyze coverage and apply policy conditions, provisions, exclusions and endorsements for Auto Damage only claims in assigned jurisdictions.
- Investigate each claim to obtain relevant facts necessary to determine coverage, causation, extent of liability/establishment of negligence, damages, contribution potential and exposure with respect to the various coverages provided.
- Establish timely and maintain appropriate claim and expense reserves, manage file inventory and expense reserves by utilizing an effective diary system, documenting claim file activities to resolve claim in a timely manner.
- Determine settlement amounts based upon appraisal estimate, negotiate and convey claim settlements within authority limits to insureds and claimants.
- Bachelor's degree preferred.
- Demonstrated ownership attitude and customer centric response to all assigned tasks.
- Ability to work in a high volume, fast paced environment managing multiple priorities.
- Attention to detail ensuring accuracy.
- Keyboard skills and Windows proficiency, including Excel and Word - Intermediate.
- Verbal and written communication skills - Intermediate.
- Analytical Thinking- Intermediate.
- Judgment/Decision Making- Intermediate.
- Negotiation- Intermediate.
- Insurance Contract Knowledge- Basic.
- Principles of Investigation- Intermediate.
- Value Determination- Basic.
- Settlement Techniques- Basic.
- Health Insurance: Employees and their eligible family members are eligible for coverage from the first day of employment.
- Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.
- Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
- Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs.
- Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved.
We are an equal opportunity employer and believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.
