Claim Operations Specialist

2 weeks ago


Charlotte, North Carolina, United States 020 Travelers Indemnity Co Full time
Job Summary

We are seeking a highly skilled Claim Operations Specialist to join our team at Travelers Indemnity Co. As a key member of our claims department, you will be responsible for partnering with claim professionals to assist customers, building customer relationships, and completing financial transactions.

Key Responsibilities
  • Customer Engagement: Serve as a customer service representative for the claim department, promptly and professionally addressing customer questions and concerns.
  • Claims Operational Service and Partnerships: Partner with claim professionals in multiple departments to assist with the timely resolution of claims, including documenting claim files, requesting reports and records, and reviewing medical bills and mail.
  • Claims Payments and Expense Processing: Ensure the proper handling of financial transactions, including processing and issuing claim payments, and processing and documenting returned checks and credits.
  • Data and Information Management: Maintain accurate records and information management, including preparing and generating reports using the most effective technology.
  • Financial Controls and Assessments: Assist with claim center financial standards, including performing underlying controls and communicating findings, assessing the reasonableness of data, and identifying discrepancies.
Requirements
  • High School Diploma or GED.
  • 1 year of service-related work experience or Bachelor's Degree required.
  • Experience utilizing computer technology, including Microsoft Office, email, Web-enabled applications, and database software.
  • Strong analytical and problem-solving skills, with the ability to exercise sound judgment and make decisions.
  • Excellent communication and interpersonal skills, with the ability to build and maintain productive working relationships.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • A comprehensive wellness program, including health insurance, retirement plans, and paid time off.


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