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Claim Operations Specialist
2 months ago
We are seeking a highly skilled and detail-oriented individual to join our team as a Claim Operations Specialist. In this role, you will be responsible for partnering with claim professionals to assist customers, building customer relationships, and completing financial transactions.
Key Responsibilities- Customer Engagement: Serve as a customer service representative for the claim department, promptly and professionally addressing customer questions and concerns.
- Claim Operational Service and Partnerships: Partner with claim professionals to assist with the timely resolution of claims, including documenting claim files, requesting reports and records, and reviewing medical bills and mail.
- Claim Payments and Expense Processing: Ensure the proper handling of financial transactions, including processing and issuing claim payments, and processing and documenting returned checks and credits.
- Data and Information Management: Maintain accurate records and information management, including preparing and generating reports, updating data discrepancies, and using management information data to prepare line of business or financial reports.
- Financial Controls and Assessments: Assist with claim center financial standards, including performing underlying controls, communicating findings, and assessing the reasonableness of data and identifying discrepancies.
- Experience: 1 year of service-related work experience or a Bachelor's Degree.
- Skills: Ability to analyze and compare information, exercise sound judgment, and make decisions. Strong communication and relationship management skills.
- Health Insurance: Employees and their eligible family members are eligible for coverage from the first day of employment.
- Retirement: Travelers matches 401(k) contributions dollar-for-dollar up to 5% of eligible pay, and offers a Pension Plan and Paying it Forward Savings Program.
- Paid Time Off: 20 days Paid Time Off annually, plus 9 paid company Holidays.
- Wellness Program: Access to free professional counseling services, health coaching, and other resources to support daily life needs.
Travelers is an equal opportunity employer, committed to recruiting, retaining, and developing diverse talent, and fostering an inclusive workplace where we celebrate differences and promote belonging.
