Experienced Auto Claims Specialist

3 weeks ago


Charlotte, North Carolina, United States Travelers Insurance Full time
{"title": "Total Loss Claims Resolution Specialist", "description": "Job Summary

We are seeking a highly skilled Total Loss Claims Resolution Specialist to join our team at Travelers Insurance. As a key member of our claims team, you will be responsible for handling Personal and Business insurance Auto and Specialty/Heavy Equipment Total Loss claims through resolution/settlement and payment process.

Key Responsibilities:

  • Deliver exceptional customer service by providing prompt and clear communication throughout the claim life cycle.
  • Analyze and determine the value of claims through collaboration with appraisal experts.
  • Manage Total Loss settlement process and rental expenses by working closely with appraisers, rental facilities, body shops, and salvage vendors.
  • Establish and maintain accurate claim and expense reserves.
  • Negotiate and convey claim settlements within authority limits to insureds and claimants.

Requirements:

  • Bachelor's degree preferred.
  • 2 years auto claim handling experience preferred.
  • Prior experience handling Total Loss claims a plus.
  • Demonstrated ownership attitude and customer-centric response to all assigned tasks.
  • Ability to work in a high-volume, fast-paced environment managing multiple priorities.

What We Offer:

  • Competitive salary and performance-based cash incentive awards.
  • Comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • Opportunities for professional growth and development.

Travelers is an Equal Opportunity Employer:

We believe that our workforce should reflect the diverse customers and communities we serve. We are committed to recruiting, retaining, and developing the diverse talent of all our employees and fostering an inclusive workplace where we celebrate differences and promote belonging.

", "lang_code": "en-US"}

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