Patient Financial Services Representative

2 weeks ago


Helena, Montana, United States St. Peter's Health Full time
Job Summary:

As a Patient Financial Services Representative at St. Peter's Health, you will play a vital role in ensuring the financial well-being of our patients. Your primary responsibility will be to collect and process patient payments, while also providing exceptional customer service and support.

Key Responsibilities:
  • Collect and process patient payments, including deposits, deductibles, and co-insurance amounts
  • Complete patient estimates and process patient assistance applications
  • Evaluate patient financial status and determine eligibility for Medicaid, SSI, charity, and other financial assistance programs
  • Manage patient accounts, including tracking and logging patient assistance applications and HIPAA release of information forms
  • Provide timely documentation of all pertinent information on patient accounts
  • Respond to customer service inquiries, including charge explanations, insurance activity, and payment arrangements
  • Make outbound calls to set up payment arrangements and follow up on delinquent accounts
  • Manage accounts needing to be transferred to outside collections agencies
  • Process patient correspondence, queries, and disputes from collection agencies
  • Represent the hospital in court proceedings to collect debts
  • Maintain compliance with state and federal regulations as they relate to Patient Financial Services
  • Respond to Smart Sheet items assigned to you within 2-7 business days
  • Log all unresolved issues and refer them to the business office management team
  • Reconcile credit card transactions, daily cash drawer reconciliation, post, and deposit client billing payments from other departments
  • Report trending call issues to the QA Coordinator
Requirements:

To be successful in this role, you will need to have excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment. You will also need to be proficient in computer software and have a strong attention to detail.



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