Customer Service Specialist

1 week ago


Richland, Washington, United States Providence Health & Service Full time
Position Overview

Under the guidance of the Call Center Coordinator or designated Practice Administrator/Manager, this role involves providing telephonic assistance to clinics by managing patient inquiries. Responsibilities include navigating the Epic system, generating in-basket messages, and undertaking additional tasks as required.

Why Choose Providence?

At Providence, we recognize that our caregivers are not just valued; they are essential. Join our team and immerse yourself in a culture that prioritizes patient-centered, holistic care grounded in empathy, dedication, and mutual respect. Your contributions are significant, and we believe in empowering our staff to inspire and retain top talent.

Essential Qualifications:
  • Minimum of 2 years in customer service roles
Desirable Qualifications:
  • Experience in clerical, medical, and call center environments
Benefits of Joining Providence:

We offer a comprehensive benefits package tailored to support your well-being, professional growth, and financial stability. Our commitment is to care for you, allowing you to focus on our mission of delivering safe and compassionate healthcare.

About Providence Health & Services

Our organization is built on the promise of "Know me, care for me, ease my way." Working with us means receiving support throughout your career, enabling you to support others effectively. We provide exceptional benefits and cultivate an inclusive environment where diversity is celebrated, and every individual is valued, heard, and respected. With over 120,000 caregivers, we serve in numerous hospitals, clinics, and a wide array of health and social services across multiple states. As a leading healthcare provider, we are dedicated to serving a diverse population and advancing best practices in care.

Team Environment

Located in a vibrant region, our organization is recognized as the foremost non-profit healthcare provider, delivering primary and specialized care to a broad patient base. We are committed to excellence in customer service, merging innovative technology with evidence-based, patient-centered care.

Providence is proud to uphold equal opportunity employment principles, ensuring a workplace free from discrimination and harassment. We believe that diversity strengthens our organization, and we are committed to fostering an inclusive workforce that promotes equal opportunities for advancement.

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