Healthcare Customer Service Representative

2 weeks ago


Richland, Washington, United States Providence Health & Service Full time
Position Overview

At Providence Health & Services, we recognize that our caregivers are essential to our mission. We are committed to fostering a culture of compassionate, patient-centered care that emphasizes understanding, dedication, and mutual respect. Your contributions are valued, and we believe in empowering our staff to excel in their roles.

WORK ENVIRONMENT: Opportunities are available at various healthcare facilities within the region. We will discuss your preferences and available positions during the selection process.

Key Responsibilities:
  • Utilizing clerical and communication skills effectively.
  • Delivering exceptional customer service and engaging with patients.
  • Performing a range of administrative support tasks.
Compensation: Most candidates can anticipate a starting wage of $18.44/hr or higher, based on experience.

Essential Qualifications:
  • Experience in customer service roles.
Career Advancement Opportunities

We offer a comprehensive career development pathway for Patient Service Specialists at Providence. For those interested in advancing their careers, we provide additional training, leadership experiences, and development opportunities. Eligible candidates may consider future roles such as:
  • Senior Patient Services Specialist, with a pay range of $30.16.
  • Lead Patient Services Specialist, with a pay range of $31.99.
Common career trajectories for Patient Services Specialists may include roles in Patient Care Coordination, Scheduling and Referral Management, Billing and Coding, Health Information Management, Leadership, and Clinical Career paths.

Why Choose Providence?

Our exceptional benefits are designed to support you and your family in maintaining wellness, advancing professionally, and achieving financial stability. We prioritize your well-being, allowing you to focus on delivering quality care to our communities.

About Providence

At Providence, we are dedicated to our promise of "Know me, care for me, ease my way." Working within our organization means that we will support you in your career journey, ensuring you can provide the best care to others. We offer competitive benefits and promote an inclusive workplace where diversity is celebrated, and every individual is valued and respected. Together, our extensive team serves in numerous healthcare facilities, delivering comprehensive services across multiple states.

Compensation details provided reflect base pay; additional earnings may be available for this role, including shift differentials, standby/on-call pay, overtime, and bonuses.

About Our Team

Providence Physician Enterprise is a dedicated service line within Providence, providing quality, compassionate care across several states. Our collective medical groups and affiliated practices form one of the largest healthcare networks in the country, comprising thousands of providers and clinics.

Providence is proud to be an Equal Opportunity Employer, committed to creating a workplace free from discrimination and harassment. We believe that diversity strengthens our organization, and we are dedicated to fostering an inclusive workforce that offers equal opportunities for growth and advancement.

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