Senior Technical Product Manager

5 days ago


San Jose, California, United States Braintree Full time

About the Role

We are seeking a seasoned Senior Technical Product Manager to lead our observability platform team for the Developer Platform Engineering team at Braintree. This critical role ensures developers have the tools they need to debug, investigate, and trace customer interactions efficiently and effectively.

Your Key Responsibilities

  1. Develop and maintain a deep understanding of our customers' needs and pain points, and use this insight to drive the product vision and strategy for our observability solutions.
  2. Collaborate closely with engineering, data science, and customer support teams to deliver high-quality observability solutions that meet the needs of our customers.
  3. Drive the end-to-end product development process, from ideation and requirements gathering to execution and launch, ensuring that our observability solutions are reliable, performant, and secure.
  4. Analyze user feedback, market trends, and usage data to continuously improve the platform and identify new opportunities for growth and innovation.

What We're Looking For

  1. A strong technical background, with experience in product management and a deep understanding of software development and engineering principles.
  2. Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams and stakeholders.
  3. A customer-centric approach, with a focus on delivering high-quality solutions that meet the needs of our customers.
  4. A passion for innovation and a willingness to take calculated risks to drive growth and improvement.

About Braintree

Braintree is a leading provider of payment solutions, helping businesses of all sizes to process transactions securely and efficiently. We're committed to building an equitable and inclusive global economy, and we're looking for talented individuals who share our values and are passionate about making a difference.



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