Luxury Brand After Sales Specialist

2 weeks ago


Piscataway, New Jersey, United States Fourth Floor Full time

Our client, a prestigious Luxury Fashion Brand, is seeking an After Sales Coordinator to enhance their operational efficiency.

This is a full-time contractual position.

Key Responsibilities:

  • Oversee quality assurance processes to ensure products align with the company's high standards.
  • Manage daily quality control tasks to optimize productivity levels.
  • Identify, anticipate, and escalate potential quality issues, particularly for new launches and premium products.
  • Compile and assess quality control data for performance reporting and enhancement initiatives.
  • Generate reports on defects to communicate quality concerns to both Regional and Global teams.
  • Maintain close communication with the Watch & Fine Jewelry Workshop and Repair teams to facilitate repairs for faulty items.
  • Assist with administrative duties related to inventory management by liaising with various internal departments.
  • Utilize internal systems for effective stock tracking and inventory oversight.
  • Relay all completed diagnostics and technical estimates to the workshop coordinator.
  • Conduct thorough cleaning and polishing of all components involved in repair tasks as necessary.
  • Perform testing and quality assurance on all finished jewelry items.

Qualifications & Experience:

  • Exceptional customer service abilities.
  • Capability to engage with clients in a composed and professional manner.
  • Strong organizational skills and attention to detail.
  • Proficient in data entry and computer applications (Word, Excel, etc.).
  • Meticulous attention to detail.
  • 1-2 years of experience preferred in fashion or luxury retail operations.

We encourage candidates to submit their resumes for consideration.

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