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Luxury Brand After Sales Specialist

2 months ago

Piscataway, New Jersey, United States Fourth Floor Full time

About the Role:

Our client, a prestigious Luxury Fashion Brand, is seeking an After Sales Coordinator to enhance their operational team.

Position Overview:

This is a full-time contractual position.

Key Responsibilities:

  • Oversee quality assurance processes to ensure that products align with the company's quality benchmarks.
  • Organize daily quality control tasks to optimize productivity levels.
  • Identify, anticipate, and escalate any potential quality issues, particularly for new launches and premium products.
  • Compile and assess quality control data for KPI reporting and enhancement initiatives.
  • Generate reports on defects to communicate all quality concerns to the Regional and Global teams.
  • Maintain close communication with the Watch & Fine Jewelry Workshop and Repair teams to facilitate repairs for defective items.
  • Assist with administrative duties related to stock management by collaborating with internal departments.
  • Utilize internal systems for effective stock tracking and inventory oversight.
  • Convey all completed diagnostics and technical estimates to the workshop coordinator.
  • Perform thorough cleaning and polishing of all internal and external components on repair jobs as necessary.
  • Conduct testing and quality assurance of all finished jewelry items.

Qualifications & Experience:

  • Exceptional Customer Service abilities.
  • Capability to engage with clients in a composed and professional manner.
  • Strong organizational skills and commitment to follow-through.
  • Proficient data entry and computer skills (Word, Excel, etc.).
  • Meticulous attention to detail.
  • 1-2 years of experience preferred in fashion or luxury operations/retail.

We encourage candidates to submit their resumes for consideration.

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