Imaging Supervisor
5 days ago
Job Summary
We are seeking an experienced Imaging Supervisor to join our team at Broadridge Financial Solutions, Inc. As an Imaging Supervisor, you will be responsible for providing day-to-day supervision and oversight of a staff of 9 responsible for the daily processing of physical documents and checks.
Key Responsibilities
- Provide day-to-day supervision and oversight of a staff of 9 responsible for the daily processing of physical documents and checks
- Be the primary contact for the client and be responsible for ensuring all functions are completed accurately and timely
- Track and report on contractual service level agreements, key business indicators, quality control processes, and adhere to the contractual scope of services and general control framework of GTO
- Develop and implement tactical solutions to increase efficiency and process transparency
- Review Quality Controls, Overnight Package tracking, and various reconciliations
- Liaise with senior managers in Operations, technology, and the Business to develop strategic solutions
- Learn and apply check handling policies and procedures
- Provide customer support and resolution on workflow/transaction issues
- Perform administrative supervisor functions, including timesheet review/approvals, annual objectives, Mid and year-end reviews
Requirements
- At least 2-4 years of supervisory work experience in Operations or a related field
- Proficiency using the Microsoft Office Suite, particularly Excel, PowerPoint, and Microsoft Word
- Excellent organizational and time management skills
- Proactive, enthusiastic, and team-oriented
- Ability to remain composed under pressure
- Ability to prioritize and make decisions in a fast-paced environment
- Accuracy and attention to detail
- Strong client service orientation
- Strong written and verbal communication skills
- Adapt to new changes and new challenges
- Strong analytical skills
About Broadridge
Broadridge Financial Solutions, Inc. is a global Fintech leader, delivering technology-driven solutions that drive digital transformation for banks, broker-dealers, asset and wealth managers, and public companies. At Broadridge, we are committed to making a difference. Our unique culture is guided by the Service-Profit Chain, the idea that success is mutual, directly connecting employee engagement, client satisfaction, and the creation of stockholder value.
We enable better financial lives by providing the critical infrastructure that powers investing, corporate governance, and communications. A certified Great Place to Work, Broadridge is part of the S&P 500 Index, employing over 14,000 associates in 21 countries.
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