Regional Training Manager

2 days ago

Phoenix, Arizona, United States Dollar Tree Full time
Job Title: Regional Training Manager

The Regional Training Manager plays a critical role in supporting retail field training implementation for the Dollar Tree banner or Family Dollar banner. This position is responsible for District Manager Training and Train-The-Trainer sessions, as well as the selection, assessment, oversight, certification, and ongoing management of the Grand Opening Look Daily (G.O.L.D.) Store Training Program.

Key Responsibilities:
  • Oversee District Manager Training and Train-The-Trainer sessions to ensure high-quality training and certification.
  • Manage the Grand Opening Look Daily (G.O.L.D.) Store Training Program, including identification, in-store assessment, certification, and ongoing retention/succession of the GST Program.
  • Ensure the Store Manager Training Program is executed per company expectation, producing highly proficient Store Managers at time of assignment.
  • Oversee and manage the District Manager Training Program, creating DM training plans, providing high levels of ongoing interaction and support during training, and producing highly proficient District Managers at time of assignment.
Additional Responsibilities:
  • Strategically consult, plan, and coordinate with District Managers to support Zone People Visits in key markets/major initiatives.
  • Provide performance consultation to regional business partners regarding GSTs, SMTs, and DMITs.
  • Consult with regional business partners to ensure GST selections meet all requirements for the role.
  • Facilitate GST Certification Sessions once per quarter as scheduled.
  • Gather feedback to determine performance gaps and conduct needs analysis to determine appropriate training solutions.
  • Provide subject matter expertise for DM Trainer Program development and implementation.
  • Conduct Train-The-Trainer sessions with DM Trainers, so they can effectively provide technical training for the overall DM audience in their respective regions.
  • Responsible for facilitation of SSC/Zone-based DM Training Program.
  • Conduct ongoing quarterly GST Council sessions to maintain high levels of engagement and to ensure SM Training Program execution.
  • Conduct in-person field visits with GSTs to validate that the SM Training Program is being executed per company expectation, communicating through email with regional business partners pre-visit and post-visit to ensure appropriate business partner support.
  • Responsible to facilitate large groups of people for major company events.
  • Be a Training Champion to sustain training, embed learning behaviors into daily Ops and business partner routines.
  • Implement best-in-class learning strategies to ensure learning objectives are achieved through facilitation.
  • Consult as a SME, with the SSC Development Design Team, on development of assessments, measurement, and productivity tools to sustain training, identify knowledge, skill, and application gaps.
Qualifications:
  • Required Experience: 3 to 5 years Training and Facilitation experience in human resources, business, education, or equivalent experience as a multi-unit manager.
  • Preferred Experience: Certification in coaching and/or Training CPTD Certification or ATD Membership. Retail training experience, and/or multi-unit experience is strongly preferred.
  • Education: High School Diploma with 3 to 5 years training experience, Undergraduate degree/Graduate degree preferred.
  • Technical Skills/Qualifications: Proficient in Microsoft Office Suite (i.e., Outlook, Excel, OneNote, PowerPoint). Must have excellent interpersonal, verbal, and written skills.

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