Product Owner for Digital Accessibility Specialist

7 days ago

Los Angeles, California, United States Information Technology Services Full time
About the Role

The Information Technology Services (ITS) team at the University of Southern California is seeking a highly skilled Product Owner for Digital Accessibility to join our Product Strategy and Design Experience team. As a key member of our team, you will play a critical role in ensuring that our digital products and services are accessible to all users, including those with disabilities.

Key Responsibilities
  • Collaborate with cross-functional teams to prioritize delivery plans, develop acceptance criteria, and facilitate continuous improvement to ensure products meet business and user requirements and USC's digital accessibility policies and standards.
  • Author compliance and business requirements through complex, advanced analysis of products, and collaborate with stakeholders and vendors to identify and prioritize roadmap elements and build consensus on product solutions.
  • Communicate vision, opportunities, and strategies to support product decision-making and measures success, utilizing best practices regarding customer research, competitive analysis, and stakeholder goals.
  • Define product strategy, processes, and approaches to deliver a broad range of USC products, and participate in research to gain insights into user pain points, challenges, and needs.
  • Support continuous improvement, effective troubleshooting and problem-solving, utilizing the latest industry technology and knowledge, and work collaboratively with designers, researchers, developers, business analysts, and other key stakeholders to deliver engaging experiences.
  • Enable the delivery team to deliver accessible new products and iterations to existing products by creating and maintaining a product accessibility backlog, and help prioritize multiple incoming requests and audit findings against the existing product roadmap.
  • Own accessibility remediation for digital environments, products, and content by managing automated and manual testing, supporting timelines, and planning and directing activities, and translate code-level and screen reader-based digital accessibility audits into user stories and define acceptance criteria for the product team.
  • Conduct reviews of vendor's Voluntary Product Accessibility Templates (VPAT) and Accessibility Conformance Reports (ACR) for web apps and technology under development or considered for procurement.
Requirements
  • Bachelor's Degree
  • Minimum five years in information technology, product management, product development, consulting, or another relevant role
  • Proven experience establishing strong working relationships with diverse team members and clients
  • Experience designing user-centered products that produce measurable results against documented problem statements
  • Proven record of defining and delivering end-to-end, user-centered products considering user research, market analysis, data, customer feedback, and technical opportunities and constraints
  • Experience working in project-based environments using Lean and Agile methodologies, and developing and maintaining product roadmaps
  • Excellent written and oral communication skills, with experience presenting technical topics to non-technical audiences
  • Experience authoring detailed functional specifications to drive effective technical solutions, with demonstrated analytical, organizational, project planning, and product strategy skills
  • Through ideas, words, and actions, the successful candidate must also demonstrate a strong commitment to USC's Unifying Values of integrity, excellence, diversity, equity and inclusion, well-being, open communication, and accountability
Preferred Qualifications
  • Minimum eight years in information technology, product management, product development, consulting, or another relevant role
  • Demonstrated scrum or agile process development knowledge and direct, hands-on experience with release management teams and processes
  • Experience in higher education or product ownership
  • Experience working on digital accessibility initiatives
About USC

The University of Southern California is a leading private research university in Los Angeles, a global center for arts, technology, and international business. With more than students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units.

As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including various well-being programs designed to help individuals achieve work-life balance.

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