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Senior Patient Services Coordinator
2 months ago
Responsibilities
Full-time position, Monday through Friday, 8:30 AM - 5:00 PM
Job Overview
The Lead Patient Services Associate (PSA) plays a pivotal role in enhancing the overall experience for patients and customers by efficiently managing arrival and departure processes associated with their visits. This position serves as a vital resource for fellow Patient Services Associates, providing mentorship, training, and guidance in daily operational activities. Primarily stationed at the front desk of an outpatient facility, the Lead PSA is responsible for verifying insurance, referrals, and patient demographic data. The Lead PSA is committed to delivering an exceptional patient experience by ensuring prompt and courteous service to all patients and visitors, facilitating a smooth flow of patients to examination areas.
Key Responsibilities
- Engages with colleagues, visitors, and other staff in alignment with the core values of the organization.
- Acts as a mentor and resource for other Patient Services Associates, guiding daily operations and serving as a point of contact for both internal and external inquiries.
- Manages check-in and check-out processes, point-of-service activities, and scheduling of patient appointments using the EPIC system.
- Greets and interacts with patients and visitors in a professional manner, whether in person or over the phone.
- Ensures an efficient flow of operations and addresses patient or provider concerns as necessary.
- Complies with HIPAA privacy and security regulations, ensuring adherence to all relevant federal, state, and local standards.
- Performs additional duties as assigned.
Required Competencies (Knowledge, Skills, and Abilities):
Strong communication skills to interact courteously with patients and visitors.
A commitment to fostering a positive patient experience for all individuals.
Leadership qualities, including proactive problem-solving abilities.
Capacity to build and maintain positive and collaborative relationships.
Qualifications
Full-time position, Monday through Friday, 8:30 AM - 5:00 PM
Minimum Education and Experience Requirements:
Education:
High School Diploma or equivalent is required.
AND
Experience:
At least 3 years of experience in patient-facing roles within healthcare, specifically in patient registration.
Employment Conditions
Covid Vaccination is mandatory for employment at the organization for individuals working in clinical settings. Candidates who are not vaccinated must receive the vaccination prior to their start date unless a medical or religious exemption is granted.
About the Organization
Jefferson is a nationally recognized institution located in the greater Philadelphia area, dedicated to transforming healthcare and education to deliver exceptional value. With a workforce of over 65,000, Jefferson is committed to providing high-quality, compassionate clinical care, enhancing community health, and preparing future leaders for careers in the 21st century. The institution encompasses 10 colleges and three schools, offering more than 200 undergraduate and graduate programs to over 8,300 students. Recognized as one of the top 15 not-for-profit healthcare systems in the nation, Jefferson serves patients through millions of encounters annually across numerous hospital campuses and outpatient locations.
Jefferson is dedicated to providing equal educational and employment opportunities for all individuals, regardless of age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, disability, or any other protected status.
Reference Code
113198
