Guest Experience Associate

6 days ago


Philadelphia, Pennsylvania, United States Marriott Full time
Job Summary

We are seeking a skilled Guest Experience Specialist to join our team at Element Philadelphia Downtown. As a key member of our staff, you will be responsible for delivering exceptional guest experiences, ensuring seamless transactions, and providing personalized service to our guests.

This is a unique opportunity to work in a dynamic environment where you will have the freedom to move about your space and take ownership of the guest experience. You will be empowered to process operational needs, address guest requests, complete reports, and deliver quality meals, all while maintaining a "guest first" mindset.

To succeed in this role, you will need to be proactive, flexible, and able to work effectively in a fast-paced environment. You will also need to be able to lift, carry, and move objects weighing up to 25 pounds, as well as stand, sit, or walk for extended periods.

Responsibilities
  • Deliver exceptional guest experiences through personalized service and attention to detail
  • Process operational needs, address guest requests, and complete reports in a timely and efficient manner
  • Provide quality meals and beverages to guests, ensuring a high level of customer satisfaction
  • Move about the hotel, taking ownership of the guest experience and ensuring seamless transactions
  • Work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities
  • Lift, carry, and move objects weighing up to 25 pounds, as well as stand, sit, or walk for extended periods
Requirements
  • High school diploma or equivalent required
  • No related work experience necessary
  • No supervisory experience required
  • Ability to lift, carry, and move objects weighing up to 25 pounds
  • Ability to stand, sit, or walk for extended periods
About Element

At Element, we believe that travelers deserve more than a place to stay. We provide a welcoming and comfortable environment where guests can thrive, relax, and recharge. Our staff is passionate about delivering exceptional guest experiences and creating a warm, inviting atmosphere that makes our guests feel at home.

We are committed to non-discrimination and equal opportunity employment, and we welcome applications from diverse candidates who share our values and passion for delivering exceptional guest experiences.



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