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Guest Experience Ambassador

2 months ago


Philadelphia, Pennsylvania, United States Marriott Full time

Join Marriott Hotels Chestnut Street Team

About the Role

We are seeking a skilled Guest Experience Specialist to join our team at Marriott Hotels Chestnut Street. As a key member of our team, you will be responsible for delivering exceptional guest experiences, ensuring that every interaction is memorable and exceeds our guests' expectations.

Key Responsibilities

  • Provide personalized service to guests, responding to their needs and preferences
  • Collaborate with colleagues to ensure seamless guest experiences across all touchpoints
  • Stay up-to-date on hotel services, amenities, and promotions to effectively communicate with guests
  • Address guest concerns and resolve issues in a professional and courteous manner

What We Offer

As a Guest Experience Specialist at Marriott Hotels Chestnut Street, you will have the opportunity to work with a dynamic team, develop your skills and expertise, and make a meaningful impact on our guests' experiences. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.

Requirements

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Strong problem-solving and conflict resolution skills
  • High school diploma or equivalent required; degree in hospitality or related field preferred