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Guest Experience Associate

2 months ago

Philadelphia, Pennsylvania, United States Marriott Full time
Job Summary

We are seeking a skilled Guest Experience Specialist to join our team at Element Philadelphia Downtown. As a key member of our staff, you will be responsible for delivering exceptional guest experiences and ensuring that our hotel exceeds the expectations of our travelers.

Key Responsibilities
  • Provide personalized service to guests, responding to their needs and requests in a timely and professional manner.
  • Take ownership of the guest experience, moving about the hotel to ensure that guests have a seamless and enjoyable stay.
  • Process operational needs, address guest requests, complete reports, and deliver quality meals and services.
  • Empower guests to make the most of their stay, sharing the highlights of the local area and providing recommendations.
  • Maintain a safe and clean work environment, adhering to company policies and procedures.
Requirements
  • High school diploma or equivalent required.
  • No related work experience necessary, but a passion for delivering exceptional guest experiences is essential.
  • Ability to work in a fast-paced environment, moving around the hotel and taking a hands-on approach to work.
  • Excellent communication and interpersonal skills, with a focus on providing personalized service to guests.
About Element

At Element, we believe that travelers deserve more than a place to stay. We provide a welcoming and comfortable space for our guests to relax, recharge, and connect with others. Our team is dedicated to delivering exceptional guest experiences and exceeding the expectations of our travelers.

We are an equal opportunity employer, committed to diversity and inclusion in the workplace. If you are an active optimist who is passionate about delivering exceptional guest experiences, we invite you to explore career opportunities with Element.