Front Desk Representative

3 days ago

Arizona City, Arizona, United States Westgate Resorts Full time
Job Title: Front Desk Agent

Join Westgate Resorts as a Front Desk Agent and be part of a dynamic team that delivers exceptional guest experiences. As a valued member of our team, you will play a pivotal role in crafting unforgettable memories for our guests.

Key Responsibilities:
  • Greet each guest with a warm and genuine welcome, setting the tone for their stay.
  • Ensure a smooth check-in experience, issue room keys, and facilitate a flawless check-out process.
  • Accurately compute bills, collect payments, and maintain a friendly and professional demeanor.
  • Accept payments through various methods, including cash, check, or credit cards.
  • Effectively find solutions that meet guests' concerns and challenges, utilizing your ability to listen with an empathetic approach.
  • Coordinate with other departments as necessary to expertly resolve service requests or opportunities.
Requirements:
  • One to three months related experience and/or training; or equivalent combination of education and experience.
  • Strong written and verbal communications skills with the ability to interact with all levels of team members and guests in an attentive and service-oriented manner.
  • Excellent customer service skills.
  • Must be able to work full-time, flexible schedule, weekends, and holidays.
  • Must be able to stand for an extended period of time as 90-100% of the shift is standing.
  • Ability to multi-task, frequently switching between or simultaneously performing functions of the front desk in order to meet the needs of our guests.
Why Westgate?
  • Comprehensive health benefits - medical, dental, and vision.
  • Paid Time Off (PTO) - vacation, sick, and personal.
  • Paid Holidays.
  • 401K with generous company match.
  • Get access to your pay as you need it with our Daily Pay benefit.
  • Family benefits including pregnancy, and parental leave and adoption assistance.
  • Wellness Programs.
  • Flexible Spending Accounts.
  • Tuition Assistance.
  • Military Leave.
  • Employee Assistance Program (EAP).
  • Life, Disability, Accident, Critical Illness & Hospital Insurance.
  • Pet Insurance.
  • Exclusive discounts for Team Members (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.).
  • Advancement & development opportunities.
  • Community Involvement Programs.

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other protected status under federal, state, or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email with the job title and the location of the position for which you are applying.

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