Front Desk Representative
2 weeks ago
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at La Quinta by Wyndham Phoenix - Mesa West. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience during their stay.
Key Responsibilities:- Provide attentive and courteous service to all guests during check-in, throughout their stay, and at checkout.
- Maximize room revenue and occupancy by effectively managing room assignments and rates.
- Respond to guest inquiries and resolve any issues in a timely and professional manner.
- Process guest payments and handle cash handling and credit policies.
- Maintain accurate records and reports, including the Front Office log and Trace File.
- Stay up-to-date on hotel services, facilities, and hours of operation to provide accurate information to guests.
- High School diploma or equivalent required.
- College coursework in a related field is helpful.
- Experience in a hotel or related field is preferred.
- Excellent communication and interpersonal skills.
- Ability to multitask and prioritize tasks to meet deadlines.
- Flexibility to work a variety of shifts, including evenings and weekends.
- A competitive hourly rate of $13.15.
- A comprehensive benefits package.
- The opportunity to work with a dynamic and supportive team.
- Professional development and growth opportunities.
Wyndham Hotels & Resorts is an Equal Employment Opportunity Employer. We are committed to creating a diverse and inclusive work environment that values and respects all employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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