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Hotel Front Desk Representative

2 months ago

Arizona City, Arizona, United States La Quinta Inn & Suites , Mesa West Full time
Hotel Front Desk Clerk Job Description

We are seeking a highly skilled and professional Hotel Front Desk Clerk to provide exceptional service to our guests at La Quinta Inn & Suites, Mesa West. As a key member of our team, you will be responsible for delivering a memorable experience to every guest, ensuring their stay with us is nothing short of excellent.

Key Responsibilities:
  • Manage guest information and ensure accuracy and up-to-date records
  • Welcome and register guests, provide keys and room assignments, and handle check-in and check-out procedures
  • Answer incoming calls and respond to guest inquiries regarding room bookings, rates, amenities, and special requests
  • Collaborate with the housekeeping department to ensure guest accommodations are ready and meet expectations
Requirements:
  • Proven experience in customer service, preferably in the hospitality industry
  • Excellent communication and interpersonal skills, with the ability to handle stressful situations
  • Strong organizational and time management skills, with proficiency in Microsoft Office and reservation management systems
  • Previous experience as a hotel front desk agent or similar position is preferred
Compensation:

$30,000 - $32,000 per year