Front Desk Representative

4 days ago


Philadelphia, Pennsylvania, United States Blink Fitness Full time
Job Overview:

Blink Fitness is seeking a highly motivated and enthusiastic Front Desk Associate to join our team. As a Front Desk Associate, you will be the first point of contact for our members and guests, providing exceptional customer service and ensuring a positive experience for everyone who walks through our doors.

Key Responsibilities:

  • Greet every member and guest with a smile and a warm welcome
  • Tour potential members around the club, showcasing our facilities and services
  • Answer phone calls in a professional and energetic manner, providing accurate information and resolving any issues that may arise
  • Execute all opening and closing operational procedures to ensure the club runs smoothly and efficiently
  • Handle member requests and concerns with a sense of urgency and empathy
  • Participate in maintaining a clean and organized club environment, including frequent bending, lifting, and walking around the club
  • Sign members up for startup sessions with our Personal Trainers
  • Maintain regular and punctual attendance, ensuring that you are always available to support our members
  • Comply with all company policies and procedures, upholding the highest standards of customer service and professionalism

Qualifications:

  • Enthusiastic, energetic, friendly, and personable
  • Excellent verbal and written communication skills
  • Able to lift and move gym equipment weighing 15-20 lbs frequently and 45 lbs occasionally
  • Able to remain in a stationary position at the front desk for the majority of the workday
  • World-class customer service skills
  • Works hard, multi-tasks, and is a problem solver
  • Passion for the Blink brand and commitment to our mission of putting Mood Above Muscle

Compensation and Benefits:

  • Complimentary Blink Membership
  • Benefits package


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