Front Desk Representative
4 days ago
Blink Fitness is seeking a highly motivated and enthusiastic Front Desk Associate to join our team. As a Front Desk Associate, you will be the first point of contact for our members and guests, providing exceptional customer service and ensuring a positive experience for everyone who walks through our doors.
Key Responsibilities:
- Greet every member and guest with a smile and a warm welcome
- Tour potential members around the club, showcasing our facilities and services
- Answer phone calls in a professional and energetic manner, providing accurate information and resolving any issues that may arise
- Execute all opening and closing operational procedures to ensure the club runs smoothly and efficiently
- Handle member requests and concerns with a sense of urgency and empathy
- Participate in maintaining a clean and organized club environment, including frequent bending, lifting, and walking around the club
- Sign members up for startup sessions with our Personal Trainers
- Maintain regular and punctual attendance, ensuring that you are always available to support our members
- Comply with all company policies and procedures, upholding the highest standards of customer service and professionalism
Qualifications:
- Enthusiastic, energetic, friendly, and personable
- Excellent verbal and written communication skills
- Able to lift and move gym equipment weighing 15-20 lbs frequently and 45 lbs occasionally
- Able to remain in a stationary position at the front desk for the majority of the workday
- World-class customer service skills
- Works hard, multi-tasks, and is a problem solver
- Passion for the Blink brand and commitment to our mission of putting Mood Above Muscle
Compensation and Benefits:
- Complimentary Blink Membership
- Benefits package
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