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Mortgage Loan Officer
2 months ago
We are seeking a highly skilled Mortgage Loan Officer to join our team at PenFed Credit Union. As a Mortgage Loan Officer, you will be responsible for providing exceptional service to our members by guiding them through the mortgage process and ensuring a seamless experience.
Key Responsibilities- Act as a trusted advisor to PenFed members, providing expert guidance on mortgage options and ensuring their unique needs are met.
- Explain the mortgage process and set clear expectations with members, ensuring they understand the experience they will have.
- Promptly respond to all phone calls and lead opportunities, providing timely and professional service.
- Serve as a member liaison, ensuring the closing date is met and all expectations are exceeded.
- Initiate and maintain contact with members throughout the processing period, conveying a high level of urgency and professionalism.
- Identify and address any issues that may affect the ability to meet previously established conditions and dates in a timely manner.
- Complete applications over the phone for members, provide electronic content, and encourage the use of e-consent to facilitate a timely closing of the loan.
- Responsible for follow-up on all pre-approvals, answering questions and providing advice to members.
- Contact existing or new realtors as the lender who will be assisting the member and provide direct dial information.
- Proactively work with the processor to obtain credit approval within established days of consent.
- Ensure all quality measures for the application are being met.
- Provide sound mortgage advice to members regarding the advantages and disadvantages of different loan products, pricing, and guidelines.
- Learn and utilize assigned programs and technology to maintain regulatory loan documentation requirements.
- Develop and maintain knowledge of Agency, Non-agency, VA, and Home Equity lending policies and procedures.
- Equivalent combination of education and experience is considered.
- High school degree and experience that provide the necessary skills and knowledge to satisfactorily perform the essential job functions is required.
- Associate's Degree is preferred.
- Minimum of two (2) years of residential mortgage lending experience with a focus on generating business is preferred.
- Demonstrated understanding of mortgage processing, underwriting, and closing procedures.
- Knowledge of agency, non-agency, FHA, VA, and home equity lending guidelines.
- Understanding of Federal Regulations governing Real Estate Lending.
- Must be willing to work evenings and weekends.
- Must have an active NMLS license or be able to obtain an NMLS license.
