Customer Service Team Lead
3 weeks ago
The Customer Service Team Lead is responsible for resolving borrower inquiries regarding mortgage loans, providing support to the Customer Service Supervisor, and ensuring service levels are maintained.
Key Responsibilities- Respond to borrower inquiries via phone and/or correspondence, ensuring high quality service and timely response.
- Research customer issues and work towards resolution when needed.
- Update the servicing system with relevant notes/comments.
- Provide support to the Call Center Supervisor, including assisting with escalated calls, aiding and coaching Customer Service Representatives, and distributing processing work and tasks.
- Place Welcome Calls to new portfolios, educating the customer on payment methods, hours of operations, and confirming critical loan information.
- Follow up with customers regarding any outstanding issues, adhering to follow-up dates tracked through the Loan Servicing System.
- Work closely with the Loan Counseling department to ensure payment information provided is accurate and consistent.
- High school diploma or equivalent required.
- Minimum 3 years of call center experience required.
- Loan servicing experience preferred.
- Effective verbal and written communication skills.
- Excellent customer service skills.
- Ability to work in a fast-paced environment.
- Ability to multi-task and manage time effectively.
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Customer Service Team Lead
4 weeks ago
Irving, Texas, United States Uline Full timeUnlock Your Potential as a Customer Service Team LeadAt Uline, we're committed to delivering exceptional customer experiences. As a Customer Service Team Lead, you'll play a vital role in ensuring our representatives are equipped to provide fast, friendly, and customer-focused service.Key Responsibilities:Develop and coach Customer Service Representatives to...
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Customer Service Team Lead
1 month ago
Irving, Texas, United States Planet Home Lending Full timeJob SummaryThe Customer Service Team Lead is responsible for resolving borrower inquiries regarding mortgage loans, providing support to the Customer Service Supervisor, and ensuring service levels are maintained.Key ResponsibilitiesRespond to borrower inquiries via phone and/or correspondence, ensuring high-quality service and timely response.Research...
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Customer Service Team Lead
3 weeks ago
Irving, Texas, United States Uline Full timeJob Summary:As a Customer Service Team Lead at Uline, you will be responsible for leading a team of customer service representatives in providing exceptional service to our customers. This role requires strong leadership and communication skills, as well as the ability to coach and develop team members to achieve their full potential.Key Responsibilities:•...
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Customer Service Team Lead
2 weeks ago
Irving, Texas, United States Planet Home Lending Full timeJob SummaryThe Customer Service Team Lead role at Planet Home Lending is a key position that oversees the resolution of borrower inquiries regarding mortgage loans. This includes providing high-quality service and timely responses to customer inquiries via phone and correspondence, while adhering to productivity and regulatory requirements.Key...
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Customer Service Management Trainee
4 weeks ago
Irving, Texas, United States Uline Full timeCustomer Service Management Trainee Lead and Develop a Team Uline is seeking a Customer Service Management Trainee to join our team This role is perfect for individuals who are passionate about customer service and want to develop their leadership skillsResponsibilities Lead and develop a team of customer service representatives by setting clear goals and...
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Customer Service Representative
4 weeks ago
Irving, Texas, United States New Leaf Service Contracts LLC Full timeAbout New Leaf Service Contracts LLCNew Leaf Service Contracts LLC is a leading provider of service plans and extended warranties. Our mission is to deliver exceptional customer experiences and provide innovative solutions to our clients.Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Specialist to join our team. As a...
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Cashier Team Lead
3 weeks ago
Irving, Texas, United States Ulta Beauty Full timeUlta Beauty Job Description:Job Title: Lead CashierJob Summary:We are seeking a highly skilled and motivated Lead Cashier to join our team at Ulta Beauty. As a Lead Cashier, you will be responsible for providing exceptional customer service, managing cash register operations, and promoting sales growth.Key Responsibilities:Promptly acknowledge and warmly...
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Assistant Manager
4 weeks ago
Irving, Texas, United States Domino's Franchise Full timeJob RequirementsAs a key member of our team, you will assist the Store Manager in building and leading a high-performing team, setting standards for exceptional customer service and product quality.Key responsibilities include maintaining a positive store environment, ensuring excellent customer satisfaction, and promoting a culture of teamwork and...
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Customer Service Representative
3 weeks ago
Irving, Texas, United States New Leaf Service Contracts LLC Full timeAbout the Role:The Customer Service Specialist will be the face of New Leaf Service Contracts LLC, providing exceptional customer service to valued clients. This role requires a professional with a passion for delivering high-quality service, a strong work ethic, and a desire to succeed.Key Responsibilities:Present a professional company image while handling...
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Sales Team Lead
4 weeks ago
Irving, Texas, United States Saxet Equity Holdings Live Oak II Full timeJob DescriptionAs a Sales Team Lead at Saxet Equity Holdings Live Oak II, you will have the opportunity to lead a sales team and create an exceptional experience for every guest. This role is responsible for selecting, training, coaching, developing and retaining the very best sales associates for the store and driving a high-level of performance.Your work...
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Cashier Team Lead
4 weeks ago
Irving, Texas, United States Ulta Beauty Full timeKey Responsibilities:As a Lead Cashier at Ulta Beauty, you will be responsible for providing exceptional customer service, processing sales and returns, and recommending products to guests. You will also be responsible for opening and closing the register, handling cash and credit transactions, and maintaining a clean and organized store environment.Key...
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Customer Service Representative
3 weeks ago
Irving, Texas, United States Adrian Howard - State Farm Agent Full timeAs a Customer Service Representative for Adrian Howard - State Farm Agent, you will play a vital role in establishing and maintaining strong relationships with our customers. Your primary responsibility will be to use a customer-focused, needs-based review process to educate customers about insurance options and develop leads, schedule appointments, and...
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Technical Support Team Lead
4 weeks ago
Irving, Texas, United States EF Johnson Technologies Inc. Full timeJob DescriptionEF Johnson Technologies Inc. is a leading provider of P25 communications solutions for public safety and public service, the federal government, and industrial organizations. Our products are marketed under the EF Johnson and KENWOOD brands.The Senior Technical Support Specialist / Team Leader will troubleshoot technical issues, provide timely...
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Customer Service Representative
3 weeks ago
Irving, Texas, United States Walgreens Full timeJob SummaryAs a Customer Service Associate at Walgreens, you will be responsible for delivering a distinctive and delightful customer experience. This includes registering sales on assigned cash registers, providing customers with courteous, fair, friendly, and efficient checkout service, and recommending items for sale to customers.Key ResponsibilitiesModel...
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Customer Service Representative
3 weeks ago
Irving, Texas, United States Circle K Full timeKey Responsibilities:As a Customer Service Representative at Circle K, you will provide prompt and courteous customer service, resolving customer issues on shift. You will also ring up all sales on the cash register properly and perform multi-function operations of fuel consoles, lottery machines, and other equipment. Additionally, you will inspect store...
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Customer Service Liaison
3 weeks ago
Irving, Texas, United States PDS Tech Full timeJob SummaryWe are seeking a skilled Customer Service Representative to join our team at PDS Tech. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients, providing timely and effective solutions to their inquiries and concerns.Key ResponsibilitiesHandle customer inquiries and concerns via phone...
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Customer Service Representative
3 weeks ago
Irving, Texas, United States AlphaGraphics Full timeJob Summary: We are seeking a skilled Customer Service Representative to join our team at AlphaGraphics. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues that may arise.Key Responsibilities:Respond to customer inquiries via phone,...
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Customer Service Representative
3 weeks ago
Irving, Texas, United States Randstad North America, Inc. Full timeJob SummaryWe are seeking a highly motivated and customer-focused Outbound Customer Care Associate to join our team at Randstad North America, Inc. in Irving, TX. As a key member of our customer service team, you will be responsible for assisting customers with their escrow-related questions, making outbound calls, and providing exceptional support during...
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Lead Service Technician
4 weeks ago
Irving, Texas, United States Johnson Controls Full timeJob SummaryWe are seeking a highly skilled and experienced Lead Service Technician to join our team at Johnson Controls. As a key member of our fire service business, you will be responsible for providing vision, leadership, and direction to drive profitable growth and meet corporate objectives.Key ResponsibilitiesSupervise fire/sprinkler/suppression service...
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Call Center Team Lead
4 weeks ago
Irving, Texas, United States Financial Staffing Resources, Ltd. Full timeJob SummaryFinancial Staffing Resources, Ltd. is seeking a skilled Call Center Supervisor to lead our team in delivering exceptional member service. As a key member of our operations team, you will be responsible for supervising daily call center activities, ensuring high-quality service levels, and coaching team members to enhance their skills.Key...