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Guest Relations Associate

2 months ago

New York, New York, United States HYATT Hotels Full time
Job Summary:
At Hyatt Hotels, we're committed to delivering exceptional guest experiences. As a Guest Relations Agent, you'll play a vital role in ensuring our guests feel valued and cared for. This involves handling incoming calls, providing accurate information, and resolving any issues that may arise.

Key Responsibilities:
  • Respond to guest inquiries and concerns in a professional and courteous manner
  • Provide detailed information about hotel amenities, services, and policies
  • Resolve guest complaints and issues in a fair and timely manner
  • Work collaboratively with other hotel staff to ensure seamless guest experiences

Requirements:
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment with multiple priorities
  • Proficient in basic computer skills and software applications
  • Customer service experience preferred

What We Offer:
As a Guest Relations Agent at Hyatt Hotels, you'll enjoy a dynamic and supportive work environment, opportunities for career growth and development, and a competitive salary and benefits package.