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Guest Relations Manager

2 months ago

New York, New York, United States IHMS LLC. Full time
Job Title: Guest Relations Manager

Job Summary:

We are seeking a highly skilled Guest Relations Manager to join our team at IHMS LLC. The successful candidate will be responsible for managing all aspects of the Guest Relations function, ensuring exceptional customer service and exceeding guest expectations.

Key Responsibilities:

  • Lead and manage the Guest Relations team to deliver exceptional customer service and achieve high levels of guest satisfaction.
  • Develop and implement strategies to improve guest satisfaction and loyalty.
  • Collaborate with other departments to ensure seamless guest experiences.
  • Monitor and analyze guest feedback to identify areas for improvement.
  • Develop and maintain relationships with key stakeholders, including guests, hotel staff, and external partners.

Requirements:

  • Bachelor's degree in Hospitality Management, Tourism, or related field.
  • Minimum 2 years of customer service experience, with at least 1 year in a supervisory or management role.
  • Advanced office skills training certificate.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.

Success Factors:

  • Leadership and management skills.
  • Problem-solving and analytical skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.

Physical Requirements:

This role requires occasional standing, walking, sitting, and use of hands to finger, handle, or feel objects, tools, or controls. The employee must occasionally lift and/or move up to 25 pounds. The noise level in the work environment is usually moderate.