Retail Banking Representative
2 days ago
We are seeking a highly skilled and customer-focused Retail Banking Representative to join our team at BankFinancial. As a key member of our Call Center Channel Team, you will be responsible for providing exceptional customer service to both external and internal callers, responding to their inquiries and resolving their issues in a timely and professional manner.
Key Responsibilities- Provide exceptional customer service to external and internal callers, responding to their inquiries and resolving their issues in a timely and professional manner.
- Cross-sell additional Bank Products based on customer needs.
- Answer incoming customer calls, chats, and secure tickets, regarding account information, products, and services.
- Perform routine requests, including fee reversals, check orders, ATM/Visa Check card support, telephone transfers, stop payments, address changes, and retail online banking support.
- Complete Verifications of Deposit, deposit confirmations, Social Security Verifications, and Medicare Verifications.
- Assist with fraud investigations and customer fraud follow-up.
- Maintain service matrix minimums defined by Call Center Management.
- Regularly meet or exceed daily call volume ready time.
- High school diploma or general education degree (GED).
- At least two years of non-bank call center and/or branch banking experience, or at least two years of bank call center experience.
- Experience supporting online banking systems preferred.
- Excellent typing skills.
BankFinancial is an Equal Opportunity Employer. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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