Business Customer Service Representative

2 days ago


Orland Park, Illinois, United States BankFinancial Full time
Job Summary

We are seeking a highly skilled Business Customer Service Representative to join our team at BankFinancial. As a key member of our commercial banking team, you will be responsible for providing exceptional customer service to our business customers, responding to their inquiries, and resolving their issues in a timely and professional manner.

Key Responsibilities
  1. Provide top-notch customer service to business customers via phone, email, and chat.
  2. Cross-sell additional business banking products and services to meet customer needs.
  3. Field commercial loan and small ticket calls from existing customers, addressing their questions and concerns.
  4. Answer incoming business calls regarding account information, products, and services, as well as bank mailings, notifications, and alerts.

Additional duties may include:

  • Supporting online banking systems and troubleshooting issues.
  • Assisting with fraud investigations and customer fraud follow-up.
  • Maintaining service matrix minimums defined by Call Center Management.
  • Regularly meeting or exceeding daily call volume ready time.

We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a customer-focused professional with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.

Requirements
  • High school diploma or general education degree (GED).
  • At least two years of call center, retail banking experience, or business banking experience.
  • Experience supporting online banking systems preferred.


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