Business Customer Service Representative
2 days ago
We are seeking a highly skilled Business Customer Service Representative to join our team at BankFinancial. As a key member of our commercial banking team, you will be responsible for providing exceptional customer service to our business customers, responding to their inquiries, and resolving their issues in a timely and professional manner.
Key Responsibilities- Provide top-notch customer service to business customers via phone, email, and chat.
- Cross-sell additional business banking products and services to meet customer needs.
- Field commercial loan and small ticket calls from existing customers, addressing their questions and concerns.
- Answer incoming business calls regarding account information, products, and services, as well as bank mailings, notifications, and alerts.
Additional duties may include:
- Supporting online banking systems and troubleshooting issues.
- Assisting with fraud investigations and customer fraud follow-up.
- Maintaining service matrix minimums defined by Call Center Management.
- Regularly meeting or exceeding daily call volume ready time.
We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a customer-focused professional with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
Requirements- High school diploma or general education degree (GED).
- At least two years of call center, retail banking experience, or business banking experience.
- Experience supporting online banking systems preferred.
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Orland Park, Illinois, United States BankFinancial Full timeJob SummaryWe are seeking a highly skilled Business Customer Service Representative to join our team at BankFinancial. As a key member of our commercial banking team, you will be responsible for providing exceptional customer service to our business customers, responding to their inquiries, and resolving their issues in a timely and professional manner.Key...
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