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Retail Banking Specialist

2 months ago

Oak Park, Illinois, United States Fifth Third Full time
Job Summary

Fifth Third Bank is seeking a highly motivated and customer-focused Personal Banker Associate II to join our team in Oak Park, Illinois. As a key member of our financial center, you will be responsible for providing exceptional customer service, building strong relationships with clients, and promoting a range of banking products and services.

Key Responsibilities
  • Develop and maintain a thorough understanding of our retail consumer and small business products and services to effectively recommend solutions to customers.
  • Utilize the consultative sales process to build strong relationships with customers and identify their financial needs.
  • Consistently meet or exceed customer experience and individual/team production goals, driving revenue growth and enhancing customer satisfaction.
  • Collaborate with business partners to provide holistic financial solutions to customers.
  • Provide guidance and support to customer service representatives on sales and referral processes.
Requirements
  • College degree or equivalent work experience.
  • Experience in the financial industry preferred.
  • Demonstrated ability to develop a comfort level with sales activities and build strong relationships with customers.
  • Ability to professionally represent Fifth Third Bank in terms of appearance and verbal/written communication.
  • Demonstrated ability to develop a working knowledge of retail policies and procedures.
Working Conditions
  • Normal office environment.
  • Extended viewing of computer screens.
  • Ability to travel within the affiliate for training and scheduling flexibility.