Retail Customer Service Representative Full-Time
4 weeks ago
BankFinancial is seeking a highly skilled Retail Customer Service Representative to join our team. As a key member of our Call Center Channel Team, you will be responsible for providing exceptional customer service to both external and internal callers.
Key Responsibilities:
- Respond to inbound calls from existing and potential customers regarding retail deposit services, loans, and support needs.
- Provide cross-selling opportunities for additional Bank Products based on customer needs.
- Answer incoming customer calls, chats, and secure tickets regarding account information, products, and services.
Essential Duties:
- Resolve customer inquiries and issues in a timely and professional manner.
- Complete Verifications of Deposit, deposit confirmations, Social Security Verifications, and Medicare Verifications.
- Assist with fraud investigations and customer fraud follow-up.
- Maintain service matrix minimums defined by Call Center Management.
- Regularly meet or exceed daily call volume ready time.
Requirements:
- High school diploma or general education degree (GED).
- At least two years of non-bank call center and/or branch banking experience.
- Experience supporting online banking systems preferred.
Computer Skills:
- Microsoft Word and Excel, e-mail.
- Excellent typing skills.
BankFinancial is an Equal Opportunity Employer.
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