Staff Service Management Specialist
3 days ago
About the Opportunity
We are excited to offer a challenging and rewarding opportunity for a Service Delivery Process Owner to join our team at Walmart Global Tech. As a key member of our IT Service Management team, you will have the opportunity to work on a variety of exciting projects and contribute to the growth and success of our organization.
Key Highlights
- $143,000 - $286,000 per year salary range.
- Flexible, hybrid work arrangement that allows for a great work-life balance.
- Opportunity to work on a variety of exciting projects and contribute to the growth and success of our organization.
- Collaborative and dynamic work environment with a talented team of professionals.
- Comprehensive benefits package including health insurance, 401(k), and paid time off.
What You'll Need
To be successful in this role, you will need:
- A Bachelor's degree in Computer Science, Information Technology, or a related field.
- 8-10 years of experience working with IT Service Management frameworks and processes.
- In-depth understanding of ServiceNow capabilities and experience with management of ServiceNow Incident, Problem, and Change Process Ownership.
- Knowledge of IT security principles and best practices for securing ITSM processes and data.
- Familiarity with Agile/Scrum methodologies.
- Experience with ServiceNow Performance Analytics and Reporting for measuring ITSM performance and service metrics.
- Experience with ServiceNow development tools such as workflow, flow designer, business rules, scripts, and Access Control List (ACL) rules.
About Us
Walmart Global Tech is an innovative and fast-paced environment where one line of code can make life easier for hundreds of millions of people. We're a team of software engineers, data scientists, cybersecurity experts, and service professionals who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We train our team in the skillsets of the future and bring in experts like you to help us grow.
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