Staff Service Management Specialist

3 days ago


Sunnyvale, California, United States Walmart Full time

About the Opportunity

We are excited to offer a challenging and rewarding opportunity for a Service Delivery Process Owner to join our team at Walmart Global Tech. As a key member of our IT Service Management team, you will have the opportunity to work on a variety of exciting projects and contribute to the growth and success of our organization.

Key Highlights

  • $143,000 - $286,000 per year salary range.
  • Flexible, hybrid work arrangement that allows for a great work-life balance.
  • Opportunity to work on a variety of exciting projects and contribute to the growth and success of our organization.
  • Collaborative and dynamic work environment with a talented team of professionals.
  • Comprehensive benefits package including health insurance, 401(k), and paid time off.

What You'll Need

To be successful in this role, you will need:

  • A Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 8-10 years of experience working with IT Service Management frameworks and processes.
  • In-depth understanding of ServiceNow capabilities and experience with management of ServiceNow Incident, Problem, and Change Process Ownership.
  • Knowledge of IT security principles and best practices for securing ITSM processes and data.
  • Familiarity with Agile/Scrum methodologies.
  • Experience with ServiceNow Performance Analytics and Reporting for measuring ITSM performance and service metrics.
  • Experience with ServiceNow development tools such as workflow, flow designer, business rules, scripts, and Access Control List (ACL) rules.

About Us

Walmart Global Tech is an innovative and fast-paced environment where one line of code can make life easier for hundreds of millions of people. We're a team of software engineers, data scientists, cybersecurity experts, and service professionals who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We train our team in the skillsets of the future and bring in experts like you to help us grow.



  • Sunnyvale, California, United States Tailored Management Full time

    Embedded Systems Specialist WantedWe are seeking an experienced Embedded Systems Specialist to join our team at Tailored Management. As an Embedded Systems Specialist, you will be responsible for designing and implementing complex real-time systems using C/C for embedded processors, with a focus on compiler development and code optimization for ISAs like...


  • Sunnyvale, California, United States FPI Management, Inc. Full time

    **Job Title:** Residential Maintenance Specialist**Company Overview:FPI Management, Inc. is a leading property management company in the nation, managing over 850 communities across the country.**Salary:** Estimated $28 - $33 per hour**Job Description:**We are seeking an experienced Residential Maintenance Specialist to join our team. The successful...


  • Sunnyvale, California, United States NavitsPartners Full time

    Job OverviewWe are seeking a skilled Diagnostic Imaging Specialist to join our team at NavitsPartners. This role involves performing mammography services and ensuring high standards of patient care.About the RoleThe Diagnostic Imaging Specialist will be responsible for conducting mammograms and other breast diagnostic procedures. Key responsibilities...


  • Sunnyvale, California, United States Illumio Full time

    About the TeamThe Cloud Operations team at Illumio is working to deploy and manage our SaaS services by reducing human error, aggressively focusing on automation, and providing deep insight into application behavior and health. We do that by incorporating aspects of software engineering and applying them to infrastructure and operations problems to create...


  • Sunnyvale, California, United States Island Hospitality Management Full time

    About the Role: We are seeking a Night Shift Guard to join our team at Island Hospitality Management. In this role, you will be responsible for ensuring the safety and security of our guests and staff during the night shift. You will patrol the hotel property, respond to guest requests, and provide excellent customer service. Requirements: A valid Guard Card...


  • Sunnyvale, California, United States 5MP Business Group Full time

    Job Summary5MP Business Group is seeking an Account Management Specialist to join our team. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and have a strong desire to help customers.In this role, you will be responsible for attracting potential customers by answering product and service questions...


  • Sunnyvale, California, United States FPI Management, Inc. Full time

    Job OverviewWe are seeking a highly skilled and experienced Maintenance Technician to join our team at FPI Management, Inc. This individual will be responsible for ensuring the upkeep and maintenance of apartment homes, buildings, and grounds.Key ResponsibilitiesRepair and maintain apartment homes, buildings, and grounds, including flooring, drywall,...


  • Sunnyvale, California, United States Marthas Travel and Income Tax Service Corp Full time

    Key ResponsibilitiesAs an Insurance Specialist/Customer Service, you will be responsible for:Providing excellent customer service to clients over the phone, email, and in person;Selling auto, home, renters, and small business insurance products;Educating clients on insurance options and financial choices;Communicating clearly with clients about pricing and...


  • Sunnyvale, California, United States Treehouse Hotels Full time

    Job Title: Hospitality Services ManagerEstimated Salary: $65,000 - $80,000 per yearAt Treehouse Hotels, we are seeking a highly skilled Hospitality Services Manager to join our team. This role is responsible for overseeing the day-to-day operations of our hospitality services, ensuring exceptional guest experiences and maintaining high standards of...


  • Sunnyvale, California, United States JLL Full time

    Job OverviewJLL seeks an experienced Program Management Specialist to support its client, Amazon Global Real Estate & Facilities (GREF). The ideal candidate will possess excellent communication skills and be able to manage administrative tasks related to engineering program support. This role involves working closely with the Regional Engineering Manager and...


  • Sunnyvale, California, United States Omni Inclusive Full time

    Omni Inclusive is seeking a highly skilled Identity Management Specialist to join our team. This role will play a key part in building and maintaining our corporate Active Directory infrastructure.About the RoleThis position requires a deep understanding of Windows Server, Exchange Online, SharePoint Services, and Terminal Server, as well as experience with...


  • Sunnyvale, California, United States Pacific Defense Full time

    Job OverviewPacific Defense is a leading provider of advanced electronics systems for the U.S. Department of Defense and commercial customers.We are seeking an experienced Inventory Management Specialist to join our team in Sunnyvale, CA.


  • Sunnyvale, California, United States Beacon Communications Full time

    Unlock Your Sales PotentialWe are seeking a highly motivated Sales and Service Growth Specialist to join our team at Beacon Communications. As a key member of our sales team, you will be responsible for driving growth and expansion of our service offerings in the west territory.About the RoleThis exciting opportunity allows you to leverage your sales and...


  • Sunnyvale, California, United States Island Hospitality Management Full time

    Job DescriptionIsland Hospitality Management is committed to delivering exceptional guest experiences. As a Front Desk Agent, you will play a vital role in managing front desk operations, ensuring seamless check-ins, and providing top-notch service to our guests.This part-time opportunity requires flexible scheduling, including weekends and holidays. We are...


  • Sunnyvale, California, United States Spirit Halloween Full time

    Spirit Halloween is hiring a Customer Service Specialist to work in our retail store. This role offers a competitive salary of $12.50 per hour and the opportunity to work in a dynamic retail environment.Key Responsibilities:Provide exceptional customer service by acknowledging all guests through a greeting, smile, or eye contact.Demonstrate knowledge of...


  • Sunnyvale, California, United States Daltile Full time

    Job SummaryWe are seeking an Inventory Management Specialist to support our Inventory team in various tasks, including vendor communication, data management, and administrative support. This role will play a key role in maintaining smooth operations within the Supply Chain function.Duties and Responsibilities:Identify and resolve inventory discrepancies,...


  • Sunnyvale, California, United States Illumio Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Cybersecurity Risk Management Specialist to join our team at Illumio. This role will be responsible for securing our products, utilizing a combination of review, assessment, testing, and automation. The selected candidate will gain real-world exposure to Illumio's security products, learn about...


  • Sunnyvale, California, United States IntelliPro Group Inc. Full time

    Job DescriptionWe are seeking a highly motivated and experienced Service Excellence Specialist to join our team. The successful candidate will have around 3 years of experience in customer service and be proficient in Mandarin and English.The role involves providing top-notch customer service to our clients, handling tough situations, and working...


  • Sunnyvale, California, United States California Department of Education Full time

    About Our OrganizationThe California Department of Education is a government agency responsible for education in the state. We aim to provide high-quality educational services to our students.Job SummaryWe are seeking a highly organized and detail-oriented individual to join our team as a Culinary Operations Support Specialist. This role will play a vital...


  • Sunnyvale, California, United States PMT Management Full time

    About PMT ManagementPMT Management is a culture-forward business management firm that values diversity, inclusivity, and professional growth.As a dynamic and supportive environment, we prioritize our team members' well-being and invest heavily in their training and development.The OpportunityWe are seeking an experienced Customer Outreach Representative to...