Service Management Solutions Architect

2 weeks ago


Sunnyvale, California, United States Apple Full time
Job Summary

We are seeking a highly motivated SAP SM/SD Engineering Project Manager, Enterprise Systems to join our team and drive initiatives supporting customer Service Management business areas. The successful candidate will have in-depth knowledge of SAP Customer Service modules with awareness of end-to-end service contract sales, warranty claims, service logistics, and financial processes.

Responsibilities

Key responsibilities include working with business users to analyze complex cross-functional requirements, developing functional and technical specifications, setting up SAP Data Models, and implementing interfaces across various IS&T and partner systems. A strong understanding of SAP SM (Service Management/Customer Service) module is essential.

Requirements

We are looking for someone with 10+ years of SAP configuration experience in the service management functional/project lead role. Experience in core Hi-tech industry SM business processes areas such as warranty claims management, service repair models, and service contract management is also required. Additionally, knowledge of SAP S/4 HANA architecture, including core functionalities and migration, is necessary. Strong communication skills, effective leadership, and excellent knowledge of SAP SM (Service Management/Customer Service) module are essential.

What We Offer

This role offers a competitive salary range of $165,500 - $293,800, comprehensive medical and dental coverage, retirement benefits, and a range of discounted products and free services. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs.

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