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Desktop Support Specialist

2 months ago

Corvallis, Oregon, United States Patriot LLC Full time
Job Summary

Patriot LLC is seeking a skilled Desktop Support Technician to join their team in Corvallis, OR. As a key member of the IT team, you will be responsible for providing top-notch technical support for desktop, laptop, printer, and video conference systems.

Key Responsibilities
  • Install, configure, and troubleshoot hardware and software issues on computer systems, including Windows 95, 98, NT, Windows 2000, Windows XP, Windows 7, Windows 10, and Windows 11.
  • Provide tier 2 and 3 support for hardware and software problem resolution, including remote support and troubleshooting.
  • Plan, evaluate, and implement approved system changes and upgrades.
  • Support local and network printers, as well as occasionally Linux and Macintosh systems.
  • Schedule repairs, installs, and configurations of workstations with approved image and additional software as required.
  • Install after-market hardware and software to support user equipment functionality as needed.
  • Maintain and submit updates to asset management for all equipment maintained.
  • Update the ticket tracking system as required.
Requirements
  • U.S. Citizenship required.
  • Minimum education requirement: High School Diploma/GED Certification.
  • Certification: A+, MCDST, and other Microsoft certifications highly desired.
  • Minimum 1 year experience in a production networked environment supporting MDT imaging, Microsoft Office 365, Microsoft Windows XP, Windows 7, Windows 10, and Windows 11 workstations, network, and locally attached printers/plotters.
  • Excellent written and oral communication skills and a customer satisfaction attitude.
  • Experience with remote support, remote support tools, and Service Now desired.
Clearance

Patriot LLC is committed to a drug-free workplace. As such, the Company conducts pre-employment, reasonable cause, random, and contract-mandated testing in accordance with federal and state law.

Patriot LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.