Telephone Transaction Coordinator
1 week ago
Job Summary:
We are seeking a skilled Telephone Transaction Coordinator to join our team at WEST PENN P&P FCU. As a key member of our operations team, you will be responsible for answering incoming calls, performing transactions, and providing exceptional customer service to our members.
Responsibilities:
- Answering incoming phone calls and responding to member inquiries
- Performing transactions, such as account updates and payments
- Verifying member information and updating documentation as needed
- Keeping accurate records of important calls and member interactions
- Transferring calls to the appropriate team members or departments
Requirements:
- Excellent customer service skills and a positive attitude
- Strong organizational and communication skills
- Familiarity with automated phone systems and software applications
- Ability to multitask and work in a fast-paced environment
What We Offer:
- A competitive compensation package
- A great work environment with opportunities for advancement
- Professional development and training opportunities
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