Telephone Transaction Coordinator

1 week ago


Beaver, Pennsylvania, United States WEST PENN P&P FCU Full time

Job Summary:

We are seeking a skilled Telephone Transaction Coordinator to join our team at WEST PENN P&P FCU. As a key member of our operations team, you will be responsible for answering incoming calls, performing transactions, and providing exceptional customer service to our members.

Responsibilities:

  • Answering incoming phone calls and responding to member inquiries
  • Performing transactions, such as account updates and payments
  • Verifying member information and updating documentation as needed
  • Keeping accurate records of important calls and member interactions
  • Transferring calls to the appropriate team members or departments

Requirements:

  • Excellent customer service skills and a positive attitude
  • Strong organizational and communication skills
  • Familiarity with automated phone systems and software applications
  • Ability to multitask and work in a fast-paced environment

What We Offer:

  • A competitive compensation package
  • A great work environment with opportunities for advancement
  • Professional development and training opportunities


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