Administrative Support Specialist II

2 weeks ago

Concord, New Hampshire, United States City of Concord Full time



DEPARTMENT:
Police - Records Unit

TYPE OF EMPLOYMENT:
Permanent Part Time, 24 Hours Weekly, Evenings

STARTING SALARY RANGE:
$20.86 to $24.17 (top of range $28.01)

APPLICATION INSTRUCTIONS:

Instructions for Applying:
A City Application is required. An application may be completed online and submitted electronically by visiting the City of Concord web site. For more information on applying, please refer to the appropriate contact channels.

"An Equal Opportunity Employer M/F/DP/V"

=====================================================================

JOB SUMMARY: Engages in administrative and clerical duties of moderate complexity, which include typing, filing, and assisting the public with inquiries, complaints, and problem resolution. The individual in this role may be tasked with gathering information from various sources, preparing reports, tracking documents, and researching answers to questions pertinent to their area of responsibility.
Examples of Duties

ESSENTIAL JOB FUNCTIONS: (Not all responsibilities may be performed by every incumbent.) Operates a multi-line telephone system; directs and transfers calls appropriately; interacts with the public; enters and retrieves information via computer systems; processes payments for parking violation fines; issues receipts. Conducts data entry for parking tickets. Retrieves messages, overnight parking lists, and reports from the dispatch center, disseminating them to officers' message boards, records department, and other divisions. Maintains cash drawer for parking unit; provides change to the public for parking violation fines. Organizes parking control correspondence, motor vehicle records, and notices. Scans all documents into the IMC computer system. Inputs information regarding restraining orders; verifies the validity of temporary orders; purges expired orders. Authorizes the legality of listings entered into the National Crime Information Center; expunges cancellations. Reviews and corrects pending warrants in the IMC computer system. Maintains and updates databases to ensure accurate and balanced record keeping. Assists in processing department payroll. Greets visitors and responds to inquiries and requests. Collects money; enters daily cash received; prepares and completes bank deposits. Processes insurance requests for accidents and incidents. Creates calls and reports for lost, stolen, and damaged property under one thousand dollars. Generates pistol permits and enters them into the system. Provides information regarding various codes and ordinances related to parking, police policies, procedures, and press releases. Inputs vehicle citation warnings. Formats and types letters, forms, and memoranda. Prepares documents for archiving. Maintains and logs incoming and outgoing correspondence. Prepares, collates, copies, and disseminates morning reports for investigation and prosecution. Processes applications for games of chance; collects fees and prepares licenses. Performs other related duties as assigned.
Typical Qualifications

MINIMUM QUALIFICATIONS REQUIRED: (Dependent on area of assignment)
Education and Experience: High school diploma or GED and two years of clerical experience involving public interaction to disseminate information, or any combination of education, training, and experience that provides the necessary knowledge, skills, and abilities for the position. Depending on the area of assignment, passing psychological examinations may be required.

Licenses and Certifications:

 (Depending upon area of assignment) S.P.O.T.S. Operator. Justice of the Peace
Supplemental Information

Knowledge of: Administrative policies and procedures and technical terminology relevant to the area of assignment. Proficient business English, including grammar, spelling, punctuation, and composition. Familiarity with word processors or computers.

Skill in: Effectively communicating, both orally and in writing, with the general public. Typing moderately complex documents such as reports and charts containing numerical information at a rate of 40 words per minute. Performing basic mathematical computations such as addition, subtraction, multiplication, and division. Utilizing computers to enter and retrieve information. Operating general office equipment. Formatting, preparing, and distributing reports.

Mental and Physical Abilities to: Maintain a high degree of confidentiality. Organize and compile information into a logical and sequential format. Understand and carry out moderately complex written and oral instructions. Perform job functions under stressful deadlines. Make informed and accurate decisions in the absence of staff. Establish and maintain effective working relationships with other employees and the general public. Perform duties while sitting at a desk or table or while intermittently sitting, standing, stooping, bending, crouching, or walking. Occasionally lift light objects. Record keeping, report preparation, filing methods, and records management techniques. Standard business arithmetic, including percentages and decimals. General office procedures, policies, and practices, as well as basic knowledge of computer/VDT and other general office equipment. Basic budgetary principles. City of Concord zoning ordinances and basic interpretations.

MATERIAL AND EQUIPMENT USED: (Dependent on area of assignment)

Personal Computer and/or Terminal
Microfilm/Microfiche
Fax Machine
General Office Equipment
Adding Machine
Transcribing Machine
Calculator
Typewriter
Working Conditions: Work is performed in an office or stockroom. Work is performed in a very noisy environment. Work exposes employees to dust, dirt, grease, contagious or infectious diseases, or irritating chemicals. This class specification should not be interpreted as all-inclusive. It is intended to identify the essential functions and requirements of this job. Incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this specification.

Any essential function or requirement of this class will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA).

Reasonable accommodation for the specific disability will be made for the incumbent/applicant when possible.

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