Front Desk Representative

1 day ago

Los Angeles, California, United States IHG Full time
{"title": "Front Desk Agent", "description": "

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**Hotel Brand:** InterContinental Hotels

**Location:** United States, California, Los Angeles

**Hotel:** InterContinental - Los Angeles Downtown (LAXHC)

**Job number:** R163791

**Share:**

****Your day to day****

Process guest arrivals and departures in a timely and professional manner; manage all payments according to established procedures. Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank. Issue, control and release guest safe-deposit boxes. Upsell rooms where possible to maximize hotel revenue.

****Key Responsibilities****

• Answer phones in a prompt and courteous manner.

• Welcome guests in a friendly, prompt and professional manner.

• Register guests, issue room keys, provide information on hotel services and room location.

• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.

****What we need from you****

High School diploma or equivalent, plus one year front desk/guest service experience. Some college preferred. Must speak fluent English. Other languages preferred. This job requires ability to perform the following:

• Frequently standing up behind the desk and front office areas.

• Carrying or lifting items weighing up to 50 pounds.

• Handling objects, products and computer equipment.

• Use a keyboard to operate various property management and reservations systems, etc.

• Other: Communication skills are utilized a significant amount of time when interacting with guests and employees. Reading and writing abilities are utilized often. Basic math skills are used frequently. Problem solving, reasoning, motivating and training abilities are often used.

****What we offer****

Well reward all your hard work with a great salary and benefits including a uniform, great room discount, and superb training. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. IHG Hotels & Resorts is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams, and encourage our colleagues to bring their authentic and best selves to work.

", "lang_code": "en-US"}

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