Park Operations Manager

2 months ago


Pasadena, California, United States KIDS EMPIRE Full time
About the Role

We are seeking a highly skilled and experienced Park Operations Manager to join our team at KIDS EMPIRE. As a key member of our management team, you will be responsible for overseeing the daily operations of our park, ensuring that our guests have a safe, enjoyable, and efficient experience.

Key Responsibilities
  • Supervise Staff: Lead and manage a team of employees to ensure they meet job requirements and production goals.
  • Implement Operational Procedures: Develop and implement effective operational procedures to ensure the smooth running of the park.
  • Uphold Customer Service Standards: Ensure that all guests receive exceptional customer service, addressing complaints and answering questions in a professional and courteous manner.
  • Manage Schedules: Coordinate and manage employee schedules, ensuring that the park is adequately staffed at all times.
  • Maintain Park Safety and Cleanliness: Ensure that the park is safe and clean, monitoring guest adherence to rules and regulations.
  • Coordinate Events: Plan and coordinate family events and activities, ensuring that they are enjoyable and safe for all guests.
Requirements
  • High School Diploma or Equivalent: Required.
  • Availability to Work Weekends and Holidays: Must be available to work weekends and holidays as required.
  • Experience Working with Children: Previous experience working with children is essential.
  • Proficient with iPad: Must be proficient with using an iPad for operational purposes.
  • Excellent Communication and Customer Service Skills: Excellent communication and customer service skills are required to ensure that all guests receive exceptional service.
  • Leadership and Organizational Abilities: Strong leadership and organizational abilities are necessary to manage a team and ensure the smooth running of the park.
  • Quick Decision-Making: Must be able to make quick decisions in fast-paced environments.
  • Commitment to Safety and Emergency Preparedness: A commitment to safety and emergency preparedness is essential to ensure the well-being of all guests and employees.
  • Ability to Work Independently and in a Team: Must be able to work independently and as part of a team to achieve goals and objectives.
  • Read and Write in English: Must be able to read and write in English.


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