Hotel Operations Manager
4 weeks ago
Job Summary:
The Courtyard Los Angeles Pasadena/Old Town is seeking a seasoned General Manager to oversee all aspects of hotel operations. This leadership role requires a proven track record in hotel management, strong leadership skills, and a commitment to delivering exceptional guest experiences.
Key Responsibilities:
- Lead and manage hotel operations, ensuring compliance with established brand standards and HHM core values.
- Develop and implement business plans, annual budgets, and financial reports to drive operational effectiveness.
- Collaborate with sales leaders to develop and implement sales and marketing strategies.
- Monitor occupancy and revenue trends, partnering with revenue management professionals to maximize room revenue.
- Maintain positive relationships with associates, customers, and the community, ensuring a positive public image for HHM and the hotel.
- Ensure safety practices and procedures are followed, and proper emergency and security procedures are maintained.
- Travel to attend corporate meetings, sales trips, and serve on committees.
- Monitor quality assurance scores and guest feedback, communicating and training associates accordingly.
Requirements:
- Associate or Bachelor's degree in Business, Hospitality, or a related field.
- Previous hotel management experience required.
Benefits:
- Medical, dental, and vision health insurance.
- Paid time off.
- 401k company match.
- Free basic life insurance.
- Travel discounts.
- Commuter transit and commuter parking benefits.
- Quarterly bonuses and incentives.
- Employee assistance and wellness program.
- Educational and professional development opportunities.
- Technology reimbursements.
Work Environment:
The hotel requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending, and reaching. Occasional travel is required.
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