Hotel Operations Manager

4 weeks ago


Pasadena, California, United States Courtyard Los Angeles PasadenaOld Town Full time

Job Summary:

The Courtyard Los Angeles Pasadena/Old Town is seeking a seasoned General Manager to oversee all aspects of hotel operations. This leadership role requires a proven track record in hotel management, strong leadership skills, and a commitment to delivering exceptional guest experiences.

Key Responsibilities:

  • Lead and manage hotel operations, ensuring compliance with established brand standards and HHM core values.
  • Develop and implement business plans, annual budgets, and financial reports to drive operational effectiveness.
  • Collaborate with sales leaders to develop and implement sales and marketing strategies.
  • Monitor occupancy and revenue trends, partnering with revenue management professionals to maximize room revenue.
  • Maintain positive relationships with associates, customers, and the community, ensuring a positive public image for HHM and the hotel.
  • Ensure safety practices and procedures are followed, and proper emergency and security procedures are maintained.
  • Travel to attend corporate meetings, sales trips, and serve on committees.
  • Monitor quality assurance scores and guest feedback, communicating and training associates accordingly.

Requirements:

  • Associate or Bachelor's degree in Business, Hospitality, or a related field.
  • Previous hotel management experience required.

Benefits:

  • Medical, dental, and vision health insurance.
  • Paid time off.
  • 401k company match.
  • Free basic life insurance.
  • Travel discounts.
  • Commuter transit and commuter parking benefits.
  • Quarterly bonuses and incentives.
  • Employee assistance and wellness program.
  • Educational and professional development opportunities.
  • Technology reimbursements.

Work Environment:

The hotel requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending, and reaching. Occasional travel is required.



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