Warehouse Operations Manager
4 weeks ago
As a key member of our Restaurant Depot team, the Warehouse Operations Manager will be responsible for ensuring the efficient operation of our Branch to deliver exceptional customer satisfaction and projected bottom line profit. This role will manage personnel issues and supervision, maintaining a positive company image by providing courteous, friendly, and efficient customer service.
Key Responsibilities:
General operations of the Branch.
Develops strong business relationships with customers by maintaining open communication and quickly resolving problems.
Ensures compliance with established policies and procedures, including safety, personnel, security, pest control, and shrink control.
Reviews financial and operational reports and takes necessary actions based on report results.
Directs subordinates to ensure timely and accurate management of all warehouse operations, including safety, sanitation, shelf labels, inventory, merchandising, receiving, stocking, stacking position, order pulling, shipping, and in-store customer service.
Defines the service standards and operational mission of the branch, communicates it to employees, and monitors activities to meet branch goals.
Maximizes all sales opportunities by ensuring high levels of customer service while meeting budgetary guidelines.
Manages selection, annual performance appraisals, and professional development of all Management level personnel.
Directly supervises and manages Assistant Branch Managers and Department Managers.
Coaches managers on employee relation issues, including new hires, transfers, promotions, demotions, and disciplinary action.
Maintains communication with Corporate Offices to ensure compliance with company policies and procedures, as well as state and federal laws and regulations.
Reviews inventory on a regular basis to ensure accuracy and in-house products.
Completes and processes necessary reports and paperwork accurately and timely.
Requirements:
Bachelor's degree (preferred but not required)
Minimum 4 years of management experience in food service or grocery distribution in a supermarket, club warehouse, big box, or mass merchandising environment
Background in P&L, inventory control, merchandising, hiring/training staff, front-end, merchandising, cash control, payroll, security/loss prevention
Strong leadership skills, capable of running a high-volume warehouse operation
Excellent communication, organizational, and people management/training skills
Extremely customer service-oriented
Commitment to company values and strong customer orientation
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