Shelter Operations Coordinator

6 days ago

Portland, Oregon, United States Sunstone Way Full time
Job Title: Shelter Staff

Job Summary: We are seeking a highly motivated and detail-oriented Shelter Staff to join our team at Sunstone Way. As a key member of our Houseless Intervention Services team, you will be responsible for maintaining a safe and clean environment for shelter staff and participants.

Responsibilities:

  • Security:
    • Perform regular perimeter checks and walks to ensure the safety of the site.
    • Maintain the quality and cleanliness of facilities.
    • Ensure the gates, hack/door/check in area are secure and well-maintained.
  • Facilities:
    • Maintain a safe environment for shelter staff and participants.
    • Communicate effectively with all program staff.
    • Ensure all areas used by shelter participants and staff are clean, organized, and left in an orderly manner during and after each shift.
    • Record daily site notes to detail the events of your shift for consistency.
  • Staffing:
    • Arrive on time for scheduled shifts, take a full lunch break, and work the entire shift.
    • Attend supervision, staff meetings, and any relevant community professional meetings.
    • Meet participant needs as necessary.
    • Attend and participate in all outlined trainings as directed by the training and safety manager and site leadership.
    • Participate in daily crossover meetings.
    • Communicate with Behavioral Health Specialist and additional wrap-around team members with pertinent information.
    • Complete assigned projects as requested/assigned.
    • Answer phone calls.
    • Adhere to all state and federal privacy and security regulations applicable to the program, and to Sunstone Way's policies and agreements regarding confidentiality, privacy, and security.

Supervisory Responsibilities:

  • None.

Preferred Experience:

  • 1-2 years' experience in a similar role.
  • Direct support services or caregiving experience.

Preferred Education:

  • Bachelor's Degree in Social Work, Psychology, or another related field (Preferred).
  • Other relevant certification or training.
  • Lived experience.

Required Skills/Abilities:

  • Understanding of Housing First and Harm Reduction models.
  • Professional maintenance of appropriate boundaries.
  • Being open to change (positive or negative) and to considerable variety in the workplace.
  • Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliation, cultural backgrounds, lifestyles, and sexual orientations and treat each individual with respect and dignity.

Work Environment:

Working indoors and outdoors in heat and cold | Slippery and uneven walking surfaces | Working in close proximity to others | Exposure to offensive odors

Physical Requirements:

Ability to lift up to 50lbs | Bending, stooping, reaching | Sitting for extended periods of time | Standing for extended periods of time

Travel Required:

Occasional travel to and from other work sites up to 5% of the time.

Competencies:

  • Accountability – Accountable for measurable, high-quality, timely, and cost-effective results.
  • Initiative – Takes prompt action to accomplish tasks and meet goals and objectives.
  • Quality/Compliance: Achieving a standard of excellence with our work processes and outcomes, honoring company policies and all regulatory requirements.
  • Service Orientation – Applies effective interpersonal and problem-solving skills when responding to participants. Actively looking for ways to help people.
  • Attention To Detail – Is thorough when performing work and conscientious about attending to detail.
  • Computer Skills – Uses computers, software applications, databases, and automated systems to accomplish work.
  • Writing – Communicating effectively in writing as appropriate for the needs of the audience.
  • Time Management – Managing one's own time.
  • Speaking – Talking to others to convey information effectively.
  • Social Perceptiveness – Being aware of others' reactions and understanding why they react as they do.
  • Reading Comprehension – Understanding written sentences and paragraphs in work-related documents.
  • Negotiation – Bringing others together and trying to reconcile differences.
  • Monitoring – Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Coordination – Adjusting actions in relation to others' actions.
  • Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Collegiality: Being helpful, respectful, approachable, and team-oriented, building strong working relationships and a positive work environment.
  • Coachability: Being receptive to feedback, willing to learn, embracing continuous improvement.

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