Business Support Specialist II

1 week ago


Raleigh, North Carolina, United States First Citizens Bank Full time
Job Summary

We are seeking a highly skilled Business Support Specialist II to join our team at First Citizens Bank. This role will provide critical support to our commercial and business lending activities, ensuring seamless operations and exceptional client satisfaction.

Key Responsibilities
  • Account Servicing: Manage accounts, portfolios, or packages specific to our line of business, including creation and termination. Perform data entry, processing, and documentation, ensuring accuracy and compliance with all rules and regulations.
  • Operations: Perform various operational tasks that occur during customer, vendor, and/or associate inquiries.
  • Service & Support: Develop relationships with customers, associates, or vendors to achieve business goals and streamline service experience. Determine target needs and provide resolution, handling escalated and complex support issues.
  • Business Proficiency: Provide knowledge in area of work, assisting in troubleshooting for both internal and external parties. May assist in promotion and distribution of Bank products or services.
Requirements
  • Education: Bachelor's Degree in business administration, finance, accounting, or economics. OR High School Diploma or GED and 4 years of experience in Credit Accounting experience. Understanding of Business and Commercial lending. Must have strong understanding of financial principles & concepts and good understanding of business legal structures. Attention to detail, computer skills, and communication skills.
  • Preferred Qualifications: Moody's experience
About First Citizens Bank

Founded in 1898 and headquartered in Raleigh, N.C., First Citizens Bank serves customers in 18 states and the District of Columbia. For over 100 years, customers have trusted First Citizens with their money... and their futures. Today, First Citizens is the largest family-controlled bank in the nation and the sixth-largest bank franchise headquartered in the Southeast with more than $30 billion in assets. We employ more than 6,000 associates who are focused on helping our customers achieve a lifetime of success.

First Citizens Bank. Forever First. Member FDIC.

Equal Opportunity/Affirmative Action Employer/Minority/Female/Disability/Veteran

If you need special assistance or an accommodation in applying for employment at First Citizens Bank, please contact our Human Resources department.



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