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Full-Time Banker

2 months ago

Grand Rapids, Michigan, United States Adventure Credit Union Full time
Job Overview

Adventure Credit Union is seeking a highly motivated and customer-focused individual to join our team as a Full-Time Teller. As a key member of our team, you will be responsible for providing exceptional member service and performing financial transactions in accordance with member requests and credit union policies.

Key Responsibilities
  • Member Service: Provide superior member service by greeting all lobby traffic, welcoming members to the teller window, and building relationships and trust with members.
  • Financial Transactions: Process deposits, withdrawals, and transfers between member accounts, while maintaining an accurately balanced cash drawer. Post payments, issue VISA cash advances, sell Money Orders and Cashier's Checks, etc.
  • Cross-Selling: Consistently and effectively cross-sell all products and/or services, answer member inquiries, and educate members to ensure that cross-sell opportunities are maximized and sales goals are continuously met.
  • Security and Compliance: Maintain the highest level of confidentiality to ensure all member information is protected and secure. Ensure that security procedures are followed to protect cash, negotiable instruments, and employee, branch, and member safety.
Requirements
  • Education: High school diploma or equivalent
  • Experience: A minimum of six months of experience in customer service experience.
  • Skills: Excellent listening, clear verbal, and professional written communication skills. Good office equipment, 10-key, and computer skills, including Microsoft Word.
  • Personal Qualities: A good attitude, professional, flexible, and courteous personality conducive to dealing with co-workers and members.