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Roving Personal Banker

1 month ago


Sauk Rapids, Minnesota, United States Quality Talent Group Full time
About the Job

We are seeking an Associate Roving Personal Banker to join our National Branch Network as part of the Consumer, Small & Business Banking division. As a Roving Personal Banker, you will provide support across a variety of branch locations within a specific geography, where a banker or teller is out of the office or to temporarily cover vacancies.

Key Responsibilities
  • Provide exceptional customer service by building relationships through proactive outreach and proposing appropriate products, services, and digital solutions to help customers succeed financially.
  • Assist customers with basic requests related to opening new accounts, completing service requests, and submitting credit applications.
  • Develop an understanding of bank products and services to connect to customers' needs.
  • Interact with customers to demonstrate care and build relationships.
  • Provide appropriate options for bank products and services to customers.
  • Refer customers' financial needs to other bankers and partners as needed.
Requirements
  • 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
Preferred Qualifications
  • Customer service focus with experience handling complex transactions across multiple systems.
  • Experience proactively engaging with customers through outreach via phone or email.
  • Ability to educate and connect customers to technology and share the value of mobile banking options.
  • Ability to help customers succeed financially by offering introductions to additional team members as appropriate.
  • Experience working with others on a team to meet customer needs.
  • Experience fostering and developing strong customer relationships.
  • Ability to build strong relationships with internal partners.
  • Ability to follow policies, procedures, and regulations.
  • Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss.
  • Ability to interact with integrity and professionalism with customers and team members.
Job Expectations
  • Ability to travel 100% of the time within the district.
  • Commute to the assigned location(s) for the duration of the branch assignment (reimbursement for mileage is provided).
  • Ability to work a schedule that may include most Saturdays.
  • Maintains cash drawer, cash handling and balancing and spends time completing service-related tasks as needed.
  • This position is not eligible for Visa sponsorship.
  • This position requires SAFE registration at the time of employment.
Why Wells Fargo

At Wells Fargo, we believe that a meaningful career is much more than just a job. It's about finding all of the elements that help you thrive, in one place. We offer a competitive salary, a robust benefits package, and programs to support your work-life balance and well-being. We celebrate our employees' unique perspectives and experiences, and we empower them to grow and develop in their careers. We are recognized for our commitment to diversity, equity, and inclusion, and we are proud to be a leader in the industry.