Personal Banker

4 weeks ago

Sauk Rapids, Minnesota, United States Quality Talent Group Full time
About the Job

We are seeking a skilled and customer-focused Associate Personal Banker (SAFE) to join our National Branch Network team in the Consumer, Small & Business Banking division. As a key member of our team, you will be responsible for delivering exceptional customer experiences, building relationships, and proposing appropriate products and services to help customers succeed financially.

Key Responsibilities
  • Participate in the delivery of exceptional customer experiences by building relationships through proactive outreach and proposing appropriate products and services.
  • Assist customers with basic requests related to opening new accounts, completing service requests, and submitting credit applications.
  • Receive direction from managers and exercise judgment within defined policies and procedures.
  • Develop an understanding of bank products and services to connect with customers' needs.
  • Interact with customers to demonstrate care and build relationships.
  • Provide appropriate options for bank products and services to customers.
  • Refer customers' financial needs to other bankers and partners as needed.
Requirements
  • 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of work experience, training, military experience, or education.
Preferred Qualifications
  • Customer service focus with experience handling complex transactions across multiple systems.
  • Experience proactively engaging with customers through outreach via phone or email.
  • Ability to educate and connect customers to technology and share the value of mobile banking options.
  • Ability to help customers succeed financially by offering introductions to additional team members as appropriate.
  • Experience working with others on a team to meet customer needs.
  • Experience fostering and developing strong customer relationships.
  • Ability to build strong relationships with internal partners.
  • Ability to follow policies, procedures, and regulations.
  • Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss.
  • Ability to interact with integrity and professionalism with customers and team members.
Job Expectations
  • Ability to work a schedule that may include most Saturdays.
  • Maintains cash drawer, cash handling, and balancing and spends time completing service-related tasks as needed.
  • This position requires SAFE registration at the time of employment.

We are an equal opportunity employer and welcome applications from all qualified candidates. We value diversity, equity, and inclusion in the workplace and are committed to creating a work environment that is free from discrimination and harassment.

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