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Personal Banker

1 month ago


Grand Rapids, Michigan, United States Mercantile Bank Full time
About Mercantile Bank

Mercantile Bank is a reputable financial institution dedicated to delivering exceptional banking solutions that empower individuals and businesses to achieve their goals. With a strong commitment to community involvement and employee development, we strive to create a positive impact on the lives of our customers and employees.


Personal Banker Role

As a Personal Banker, you will play a vital role in building long-term relationships with customers, providing personalized banking solutions, and exceeding customer expectations. You will work closely with a talented team to ensure seamless operational procedures, transactions, and audits are completed accurately and on time.


Responsibilities and Daily Duties
  • Provide exceptional customer experiences and build long-term relationships with customers.
  • Offer personalized banking solutions that meet the unique needs of each customer.
  • Stay informed of changes in the banking industry and share knowledge with team members and customers.
  • Work collaboratively with the team to ensure operational procedures, transactions, and audits are completed accurately and on time.
  • Meet and refer business to banking partners in Mortgage, Commercial, and Treasury.
  • Track and report sales and referral activities.

Requirements and Qualifications
  • Bachelor's degree or 2 years of related experience or an equivalent combination of education and experience.
  • Proven experience with needs-based selling and providing exceptional customer service.
  • Excellent problem-solving skills.
  • Experience working in Retail Banking is preferred.

Work Schedule

On average, this position works banking hours Monday - Friday, 8:30 am - 5:30 pm. Some Saturdays will be required from 8:30 am - 12:30 pm. Community activities may require evening and weekend hours. Day travel is required for meetings and training.


Equal Employment Opportunity

Mercantile Bank is an equal opportunity employer and welcomes applications from diverse candidates. We strive to maintain a workforce that reflects the increasing diversity of the communities we serve by ensuring equal employment opportunity for all persons without discrimination on the basis of race, color, religion, sex/gender (including gender identity), national origin, age, height, weight, disability, medical condition, genetic information, sexual orientation, disabled or Vietnam era veteran, other forms of military status, marital status, or other protected characteristics.