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Personal Banker

1 month ago

Grand Rapids, Michigan, United States Mercantile Bank Full time
Personal Banker: A Rewarding Career in Banking

Mercantile Bank is seeking a skilled and customer-focused Personal Banker to join our team in Grand Rapids, MI. As a Personal Banker, you will play a vital role in building long-term relationships with our customers, providing exceptional service, and helping them achieve their financial goals.

About Mercantile Bank

Mercantile Bank is a stable and respected financial institution with a strong commitment to delivering financial solutions that empower people and businesses to achieve their dreams. We value our employees and the communities we serve, and we strive to create a positive and inclusive work environment.

Responsibilities and Daily Duties
  • Provide exceptional customer service and build long-term relationships with customers
  • Ask questions and listen to understand customers' unique needs and provide banking solutions that meet those needs
  • Stay informed of changes in banking and financial services and share that information with customers and team members
  • Work collaboratively with the team to ensure operational procedures, transactions, and audits are completed accurately and on time
  • Meet and refer business to banking partners in Mortgage, Commercial, and Treasury
  • Track and report sales and referral activities
Requirements and Qualifications
  • Bachelor's degree or 2 years of related experience or an equivalent combination of education and experience
  • Proven experience with needs-based selling and providing exceptional customer service
  • Excellent problem-solving skills
  • Experience working in Retail Banking is preferred
Work Schedule

On average, this position works banking hours Monday - Friday, 8:30 am - 5:30 pm. Some Saturdays will be required from 8:30 am - 12:30 pm. Community activities may require evening and weekend hours. Day travel is required for meetings and training.

We believe embracing human diversity makes us a better bank. We know it makes us better people. We strive to maintain a workforce that reflects the increasing diversity of the communities we serve by ensuring equal employment opportunity for all persons without discrimination on the basis of race, color, religion, sex/gender (including gender identity), national origin, age, height, weight, disability, medical condition, genetic information, sexual orientation, disabled or Vietnam era veteran, other forms of military status, marital status, or other protected characteristics.