Consumer Interaction Manager

4 days ago


Burlington, Vermont, United States Cellular Sales Full time
About the Opportunity

At Cellular Sales, we are passionate about delivering an unparalleled experience for our customers and team members alike. As a Consumer Interaction Manager, you will be instrumental in driving this mission forward by providing top-notch customer service, resolving complex issues, and fostering strong relationships with our sales team and customers.

Key Responsibilities:

  • Resolve customer complaints and concerns through active listening and empathy
  • Collaborate with sales representatives to address customer issues and provide solutions
  • Maintain accurate records of customer interactions and transactions

Requirements

To succeed in this role, you will need:

  • A high school diploma or equivalent
  • Exceptional communication and interpersonal skills
  • Ability to navigate complex situations with ease

Our Team Culture

We pride ourselves on creating a family-like culture that values collaboration, innovation, and growth. As a valued member of our team, you can expect:

  • A supportive and dynamic work environment
  • Ongoing training and development opportunities
  • A competitive hourly rate ($20-$25) + commission
  • Comprehensive benefits package, including medical, dental, and vision coverage, 401(k), sick days, short-term disability, long-term disability, flexible savings accounts, paid holidays, and life insurance

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