Technical Support Specialist
4 weeks ago
We are seeking a highly skilled Technical Support Analyst I to join our IT Department at Halifax Health. As a Technical Support Analyst I, you will be responsible for providing first-tier support for hardware, software, and communication-related issues to our users.
Key Responsibilities:
- Provide technical support to users via phone, email, and in-person
- Perform Service Desk, Field Support, and Deployment duties as needed
- Document operational procedures daily in call tracking software
- Collaborate with the IT team to resolve complex technical issues
- Stay up-to-date with the latest technology trends and advancements
Requirements:
- High School Diploma or GED equivalent required
- MCP Certification, MCDST Certification, and Associate of Science/Arts Degree preferred
- Minimum one year experience in a technical support role, A+ certification required at date of hire or must be obtained within three months of job acceptance
- Strong customer service and communication skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
About Us:
Halifax Health is a leading healthcare provider in Volusia and Flagler counties, recognized for our commitment to quality patient care and community service. We offer a comprehensive benefits package, competitive salary, and opportunities for professional growth and development.
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