Technical Support Specialist

4 weeks ago


Daytona Beach, Florida, United States Halifax Health Full time
Job Summary

We are seeking a highly skilled Technical Support Analyst I to join our IT Department at Halifax Health. As a Technical Support Analyst I, you will be responsible for providing first-tier support for hardware, software, and communication-related issues to our users.

Key Responsibilities:

  • Provide technical support to users via phone, email, and in-person
  • Perform Service Desk, Field Support, and Deployment duties as needed
  • Document operational procedures daily in call tracking software
  • Collaborate with the IT team to resolve complex technical issues
  • Stay up-to-date with the latest technology trends and advancements

Requirements:

  • High School Diploma or GED equivalent required
  • MCP Certification, MCDST Certification, and Associate of Science/Arts Degree preferred
  • Minimum one year experience in a technical support role, A+ certification required at date of hire or must be obtained within three months of job acceptance
  • Strong customer service and communication skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

About Us:

Halifax Health is a leading healthcare provider in Volusia and Flagler counties, recognized for our commitment to quality patient care and community service. We offer a comprehensive benefits package, competitive salary, and opportunities for professional growth and development.



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