Front Desk Agent

2 weeks ago


Kansas City, Missouri, United States AC Hotel, Kansas City, MO Full time
Job Description

Job Title: Front Desk Clerk-New

Job Summary:

We are seeking a highly motivated and customer-focused Front Desk Clerk to join our team at AC Hotel, Kansas City, MO. As a Front Desk Clerk, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, handling guest inquiries, and resolving any issues that may arise.

Responsibilities:

  • Provide exceptional customer service to guests, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Check guests in and out, handling room assignments, key cards, and other related tasks.
  • Handle guest payments, including cash, credit cards, and other forms of payment.
  • Maintain accurate records of guest stays, including check-in and check-out times, room assignments, and any issues that may arise.
  • Work effectively with other hotel staff, including housekeeping, food and beverage, and management, to ensure seamless guest experiences.
  • Participate in ongoing training and development to improve skills and knowledge.

Requirements:

  • High school diploma or equivalent required.
  • Previous customer service experience preferred.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • Basic math skills and accuracy with handling cash and credit card transactions.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and advancement.
  • A fun and dynamic work environment.
  • Recognition and rewards for outstanding performance.

How to Apply:

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, please submit your application, including your resume and a cover letter, to [insert contact information].



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