Customer Service Representative

4 days ago


Rochester, Michigan, United States Henderson Glass Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any issues that may arise.

Key Responsibilities
  • Respond to incoming customer calls, emails, and online inquiries in a timely and professional manner.
  • Provide accurate and helpful information to customers regarding our products and services.
  • Resolve customer complaints and issues in a fair and efficient manner.
  • Work collaboratively with other team members to achieve customer satisfaction and resolve complex issues.
  • Stay up-to-date on company policies, procedures, and product knowledge to provide accurate information to customers.
Requirements
  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle multiple customer interactions simultaneously.
  • Basic computer skills and knowledge of customer service software.
Preferred Qualifications
  • Previous customer service experience in a call center or retail environment.
  • Knowledge of customer service software and systems.
  • Ability to work a flexible schedule, including weekends and holidays.
Benefits
  • Competitive hourly rate.
  • Opportunities for advancement and professional growth.
  • Comprehensive training program.
  • Employee discount program.
About Us

Henderson Glass is a leading provider of glass products and services, with a reputation for exceptional customer service and quality products. We are committed to building strong relationships with our customers and community, and we are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative.



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